ICTDialer, over 250 concurrent calls, some questions
When i sent one campaign with over 250 contacts, over 190 calls faild! 100 calls status: "DESTINATION_OUT_OF_ORDER" 55 calls status: "NORMAL_TEMPORARY_FAILURE" 41 calls status:"UNKNOWN" 3 calls status: "NETWORK_OUT_OF_ORDER" 1 call status: "NORMAL_CIRCUIT_CONGESTION" 58 calls status: "NORMAL_CLEARING" -> some of them moved to voice mail(belongs to ext) and some other routed correctly to destination My architect to broadcast is almost funny: There is one trunk and there are two FSs. One of my FS(#1) connected to Trunk & I have created one Extension on it with user and pass(directory). Other FS(#2) has ICTDialer and plivo and makes cloud campaigns. My trunk on it is that Extension with that user and pass on FS#1! Any suggestion? I've attached CSV CDR log files.
also, make sure that you aren't dialing too many concurrent calls for your trunk. but like gundy says, you need to look at fs logs and possibly sip traces to see what's happening. -MC On Sun, Mar 10, 2013 at 11:12 AM, Sayyed Mohammad Emami Razavi < emamirazavi@gmail.com> wrote:
When i sent one campaign with over 250 contacts, over 190 calls faild! 100 calls status: "DESTINATION_OUT_OF_ORDER" 55 calls status: "NORMAL_TEMPORARY_FAILURE" 41 calls status:"UNKNOWN" 3 calls status: "NETWORK_OUT_OF_ORDER" 1 call status: "NORMAL_CIRCUIT_CONGESTION" 58 calls status: "NORMAL_CLEARING" -> some of them moved to voice mail(belongs to ext) and some other routed correctly to destination
My architect to broadcast is almost funny: There is one trunk and there are two FSs. One of my FS(#1) connected to Trunk & I have created one Extension on it with user and pass(directory). Other FS(#2) has ICTDialer and plivo and makes cloud campaigns. My trunk on it is that Extension with that user and pass on FS#1! Any suggestion? I've attached CSV CDR log files.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
Please check your provider's cps (calls per seconds) acceptance limits, there might be mismatch between cps between freeswitch and your providers also I am interested to know your provider's name and maximum concurrent calls capacity Also CDR logs for Freeswitch and outbound logs of Plivo will help to identify why so many calls failed. Regards *Tahir Almas* Managing Partner ICT Innovations http://www.ictinnovations.com Leveraging open source in ICT On Tue, Mar 12, 2013 at 1:58 AM, Michael Collins <msc@freeswitch.org> wrote:
also, make sure that you aren't dialing too many concurrent calls for your trunk. but like gundy says, you need to look at fs logs and possibly sip traces to see what's happening.
-MC
On Sun, Mar 10, 2013 at 11:12 AM, Sayyed Mohammad Emami Razavi < emamirazavi@gmail.com> wrote:
When i sent one campaign with over 250 contacts, over 190 calls faild! 100 calls status: "DESTINATION_OUT_OF_ORDER" 55 calls status: "NORMAL_TEMPORARY_FAILURE" 41 calls status:"UNKNOWN" 3 calls status: "NETWORK_OUT_OF_ORDER" 1 call status: "NORMAL_CIRCUIT_CONGESTION" 58 calls status: "NORMAL_CLEARING" -> some of them moved to voice mail(belongs to ext) and some other routed correctly to destination
My architect to broadcast is almost funny: There is one trunk and there are two FSs. One of my FS(#1) connected to Trunk & I have created one Extension on it with user and pass(directory). Other FS(#2) has ICTDialer and plivo and makes cloud campaigns. My trunk on it is that Extension with that user and pass on FS#1! Any suggestion? I've attached CSV CDR log files.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
To understand the architecture of ICTDialer and its relationship with Plivo and Freeswitch more clear: ICTDialer sends REST request to Plivo Framework Plivo Framework uses Event socket to connect to FreeSwitch FreeSwitch dials contacts using the trunk provider information *Tahir Almas* Managing Partner ICT Innovations http://www.ictinnovations.com Leveraging open source in ICT On Wed, Mar 13, 2013 at 6:17 PM, Tahir Almas <tahir@ictinnovations.com>wrote:
Please check your provider's cps (calls per seconds) acceptance limits, there might be mismatch between cps between freeswitch and your providers also I am interested to know your provider's name and maximum concurrent calls capacity
Also CDR logs for Freeswitch and outbound logs of Plivo will help to identify why so many calls failed.
Regards *Tahir Almas*
Managing Partner ICT Innovations http://www.ictinnovations.com Leveraging open source in ICT
On Tue, Mar 12, 2013 at 1:58 AM, Michael Collins <msc@freeswitch.org>wrote:
also, make sure that you aren't dialing too many concurrent calls for your trunk. but like gundy says, you need to look at fs logs and possibly sip traces to see what's happening.
-MC
On Sun, Mar 10, 2013 at 11:12 AM, Sayyed Mohammad Emami Razavi < emamirazavi@gmail.com> wrote:
When i sent one campaign with over 250 contacts, over 190 calls faild! 100 calls status: "DESTINATION_OUT_OF_ORDER" 55 calls status: "NORMAL_TEMPORARY_FAILURE" 41 calls status:"UNKNOWN" 3 calls status: "NETWORK_OUT_OF_ORDER" 1 call status: "NORMAL_CIRCUIT_CONGESTION" 58 calls status: "NORMAL_CLEARING" -> some of them moved to voice mail(belongs to ext) and some other routed correctly to destination
My architect to broadcast is almost funny: There is one trunk and there are two FSs. One of my FS(#1) connected to Trunk & I have created one Extension on it with user and pass(directory). Other FS(#2) has ICTDialer and plivo and makes cloud campaigns. My trunk on it is that Extension with that user and pass on FS#1! Any suggestion? I've attached CSV CDR log files.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (4)
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Gabriel Gunderson
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Michael Collins
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Sayyed Mohammad Emami Razavi
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Tahir Almas