Conference auto-outcall to a callcenter number with verto agents
Hello, The outcall works and agents join the conference but the verto communicator agents don't see the other participants. mod_verto is not sending the conference-liveArray-join verto.event to the agents. If I auto-outcall directly the agents with (user/xxx@${domain}) everything works. My setup is like this: <action application="conference_set_auto_outcall" data="{conference_member_flags=moderator}sofia/internal/799@${domain}"/> <action application="conference" data="conf-${caller_id_number}@video-mcu-stereo"/> video-mcu-stereo profile has: <param name="conference-flags" value="video-floor-only|rfc-4579|minimize-video-encoding|livearray-json-status|json-events|livearray-sync"/> <extension name="my_callcenter"> <condition field="destination_number" expression="799"> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="continue_on_fail=true"/> <action application="set" data="originate_continue_on_timeout=true"/> <action application="set" data="call_timeout=15"/> <action application="callcenter" data="my_callcenter@x.x.x.x"/> </condition> </extension> in directory/default.xml I have: <param name="jsonrpc-allowed-methods" value="verto"/> <param name="jsonrpc-allowed-event-channels" value="demo,conference,presence,conference-liveArray,conference-mod"/> Any help is highly appreciated! Thanks, Tudor
Hello again, Seems like neither: - bgapi originate {origination_uuid=${create_uuid}}sofia/internal/799@domain &conference($conf-303) nor - conference conf-303 dial {originate_timeout=30}sofia/internal/799@domain work. The conference is working but the verto communicator agents are not invited to join the livearray. For test purposes I tried this commands and the conference_set_auto_outcall using sofia/internal/{user}@domain. Where user is a verto_contact. Same result. Is there any workaround to make this work? I there a way to send conference-liveArray-join from FS to verto communicator? Thanks! On 01-Apr-18 9:20 PM, tudor.gabriell at gmail.com (Adridan Tudor) wrote:
Hello,
The outcall works and agents join the conference but the verto communicator agents don't see the other participants. mod_verto is not sending the conference-liveArray-join verto.event to the agents. If I auto-outcall directly the agents with (user/xxx@${domain}) everything works.
My setup is like this:
<action application="conference_set_auto_outcall" data="{conference_member_flags=moderator}sofia/internal/799@${domain}"/> <action application="conference" data="conf-${caller_id_number}@video-mcu-stereo"/>
video-mcu-stereo profile has: <param name="conference-flags" value="video-floor-only|rfc-4579|minimize-video-encoding|livearray-json-status|json-events|livearray-sync"/>
<extension name="my_callcenter"> <condition field="destination_number" expression="799"> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="continue_on_fail=true"/> <action application="set" data="originate_continue_on_timeout=true"/> <action application="set" data="call_timeout=15"/> <action application="callcenter" data="my_callcenter at x.x.x.x"/> </condition> </extension>
in directory/default.xml I have: <param name="jsonrpc-allowed-methods" value="verto"/> <param name="jsonrpc-allowed-event-channels" value="demo,conference,presence,conference-liveArray,conference-mod"/>
Any help is highly appreciated!
Thanks, Tudor
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Adridan Tudor