Dear all, I am facing problem in fifo while running that using outbound sockets in an async mode, it seems like connecting with the agents but no voice trasmission happens between them , please let me know if some body faced this issue already , and also give me a suggestion whether it is ok to run the fifo using outbound sockets. my main requirement is to play a file with a regular intervals for a waiting customers , Thanks in Advance !
you don't need socket at all to play regular messages to the waiting callers. Using outbound sockets AND fifo doesn't really make any sense at all. Check out the wiki for more information how to correctly configure mod_fifo: http://wiki.freeswitch.org/wiki/Mod_fifo#Setting_MOH_and_announce_sounds Mike On Jun 17, 2010, at 1:01 AM, Abubacker siddiq wrote:
Dear all, I am facing problem in fifo while running that using outbound sockets in an async mode, it seems like connecting with the agents but no voice trasmission happens between them , please let me know if some body faced this issue already , and also give me a suggestion whether it is ok to run the fifo using outbound sockets.
my main requirement is to play a file with a regular intervals for a waiting customers , Thanks in Advance !
Yeah , I agree with you mike the reason why I go for the outbound was I need to tell the position in the fifo to the customer , and update its status periodically , for example : consider already 3 members are waiting in the queue named A,B,C when the D customer calls I should announce him that his position is 4 , when the A has been answered and hangup then I should announce the D as his position is 3. like wise I should announce for the B and C too. the announcement should have to be done periodically . Is this possible using this fifo_music or chime_list ? On Thu, Jun 17, 2010 at 11:00 AM, Michael Jerris <mike@jerris.com> wrote:
you don't need socket at all to play regular messages to the waiting callers. Using outbound sockets AND fifo doesn't really make any sense at all. Check out the wiki for more information how to correctly configure mod_fifo:
http://wiki.freeswitch.org/wiki/Mod_fifo#Setting_MOH_and_announce_sounds
Mike
On Jun 17, 2010, at 1:01 AM, Abubacker siddiq wrote:
Dear all, I am facing problem in fifo while running that using outbound sockets in an async mode, it seems like connecting with the agents but no voice trasmission happens between them , please let me know if some body faced this issue already , and also give me a suggestion whether it is ok to run the fifo using outbound sockets.
my main requirement is to play a file with a regular intervals for a waiting customers , Thanks in Advance !
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- BEST REGARDS N.ABUBACKER SOFTWARE ENGINEER BK SYSTEMS (P) LTD CHENNAI-23
Outbound still makes no sense at all here. Can't do 2 things at once in one thread. Your call is either running the socket app for outbound, or running the queue. inbound socket would probably make sense here if you need to do something like that. Also, when a priority customer calls in, do you tell the guy that was previously #3 in queue the next time around that he is #4? Mike On Jun 17, 2010, at 3:13 AM, Abubacker siddiq wrote:
Yeah , I agree with you mike the reason why I go for the outbound was I need to tell the position in the fifo to the customer , and update its status periodically , for example : consider already 3 members are waiting in the queue named A,B,C when the D customer calls I should announce him that his position is 4 , when the A has been answered and hangup then I should announce the D as his position is 3. like wise I should announce for the B and C too.
the announcement should have to be done periodically .
Is this possible using this fifo_music or chime_list ?
On Thu, Jun 17, 2010 at 11:00 AM, Michael Jerris <mike@jerris.com> wrote: you don't need socket at all to play regular messages to the waiting callers. Using outbound sockets AND fifo doesn't really make any sense at all. Check out the wiki for more information how to correctly configure mod_fifo:
http://wiki.freeswitch.org/wiki/Mod_fifo#Setting_MOH_and_announce_sounds
Mike
On Jun 17, 2010, at 1:01 AM, Abubacker siddiq wrote:
Dear all, I am facing problem in fifo while running that using outbound sockets in an async mode, it seems like connecting with the agents but no voice trasmission happens between them , please let me know if some body faced this issue already , and also give me a suggestion whether it is ok to run the fifo using outbound sockets.
my main requirement is to play a file with a regular intervals for a waiting customers , Thanks in Advance !
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- BEST REGARDS N.ABUBACKER SOFTWARE ENGINEER BK SYSTEMS (P) LTD CHENNAI-23 _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Thanks Mike , I have done using inbound sockets. No currently I have no idea regarding priority customer and all that. Can you tell me what exactly happens when I use fifo using outbound async sockets, thanks once again. On 6/17/10, Michael Jerris <mike@jerris.com> wrote:
Outbound still makes no sense at all here. Can't do 2 things at once in one thread. Your call is either running the socket app for outbound, or running the queue. inbound socket would probably make sense here if you need to do something like that. Also, when a priority customer calls in, do you tell the guy that was previously #3 in queue the next time around that he is #4?
Mike
On Jun 17, 2010, at 3:13 AM, Abubacker siddiq wrote:
Yeah , I agree with you mike the reason why I go for the outbound was I need to tell the position in the fifo to the customer , and update its status periodically , for example : consider already 3 members are waiting in the queue named A,B,C when the D customer calls I should announce him that his position is 4 , when the A has been answered and hangup then I should announce the D as his position is 3. like wise I should announce for the B and C too.
the announcement should have to be done periodically .
Is this possible using this fifo_music or chime_list ?
On Thu, Jun 17, 2010 at 11:00 AM, Michael Jerris <mike@jerris.com> wrote: you don't need socket at all to play regular messages to the waiting callers. Using outbound sockets AND fifo doesn't really make any sense at all. Check out the wiki for more information how to correctly configure mod_fifo:
http://wiki.freeswitch.org/wiki/Mod_fifo#Setting_MOH_and_announce_sounds
Mike
On Jun 17, 2010, at 1:01 AM, Abubacker siddiq wrote:
Dear all, I am facing problem in fifo while running that using outbound sockets in an async mode, it seems like connecting with the agents but no voice trasmission happens between them , please let me know if some body faced this issue already , and also give me a suggestion whether it is ok to run the fifo using outbound sockets.
my main requirement is to play a file with a regular intervals for a waiting customers , Thanks in Advance !
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- BEST REGARDS N.ABUBACKER SOFTWARE ENGINEER BK SYSTEMS (P) LTD CHENNAI-23 _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- BEST REGARDS N.ABUBACKER SOFTWARE ENGINEER BK SYSTEMS (P) LTD CHENNAI-23
participants (2)
-
Abubacker siddiq
-
Michael Jerris