Oddities with Polycom's vesion 4.0.0
Hello, I've upgraded our Polycom phones from firmware 3.3.2 to 4.0.0 and have the following oddities: - On shared lines the call lists are "mixed": - No calls are in outgoing calls. - answered incoming and outgoing calls are placed in incoming calls. - unanswered incoming and outgoing calls are placed in the answered calls. - When the destination is busy there is no busy sign on the screen - the call is disconnected immediately and the phone returns to an idle state. I've opened today a support call with Polycom, and will update when I get replies. Regards, __Yehavi:
If you have done the same mistake as I then downgrading must be done via special image supplied by Polycom. That's because the file system format has been changed. Regards, __Yehavi: 2011/11/1 Yehavi Bourvine <yehavi.bourvine@gmail.com>
Hello,
I've upgraded our Polycom phones from firmware 3.3.2 to 4.0.0 and have the following oddities:
- On shared lines the call lists are "mixed": - No calls are in outgoing calls. - answered incoming and outgoing calls are placed in incoming calls. - unanswered incoming and outgoing calls are placed in the answered calls. - When the destination is busy there is no busy sign on the screen - the call is disconnected immediately and the phone returns to an idle state.
I've opened today a support call with Polycom, and will update when I get replies.
Regards, __Yehavi:
Thanks for the heads up. This is usually why I try to avoid .0 releases if possible. /b On Nov 2, 2011, at 9:39 AM, Yehavi Bourvine wrote:
If you have done the same mistake as I then downgrading must be done via special image supplied by Polycom. That's because the file system format has been changed.
Regards, __Yehavi:
Some updates for version 4.0.1B: - calls lists: fixed for private lines, still do not function correctly for shared lines. - busy destination: works ok. - new issue: When listenning to voicemail messages FS sends UPDATE packets with the information of the one who left the message. version 3 displayed name and number, version 4 displays only number. The problem with Polycom is that bugs reported are sinked into a "black hole" without any reply; some of them are fixed at the next version, some are not... __Yehavi: 2011/11/1 Yehavi Bourvine <yehavi.bourvine@gmail.com>
Hello,
I've upgraded our Polycom phones from firmware 3.3.2 to 4.0.0 and have the following oddities:
- On shared lines the call lists are "mixed": - No calls are in outgoing calls. - answered incoming and outgoing calls are placed in incoming calls. - unanswered incoming and outgoing calls are placed in the answered calls. - When the destination is busy there is no busy sign on the screen - the call is disconnected immediately and the phone returns to an idle state.
I've opened today a support call with Polycom, and will update when I get replies.
Regards, __Yehavi:
participants (2)
-
Brian West
-
Yehavi Bourvine