Hi, I have a customer that has reported LOTS of dropped calls over a 6-month period. She claims several a day. I have replaced the phone and the network cabling with no change. I have reviewed many log files. There are no errors reported and the calls all end with a hang-up, mostly from her leg but occasionally the other end. It happens inbound and outbound. It has just occurred to me that if the RTP stopped working, it would appear to be a dropped call to the user who would hang-up. Other users at this site report occasional or rare dropped calls, but the main problem is then receptionist who clearly gets most of the calls. They are NAT connections through a SonicWall firewall that I hate and may be the problem. The server (FS 1.8) is shared with other users/companies and is not NAT. Does anyone have any suggestions for diagnosing this maddening problem? Thank you, Sean
Get the xml cdrs for those dropped calls and check the rtp statistics. Might you you a clue. On Wed, 5 Feb 2020 at 10:25, Sean Devoy <sdevoy@bizfocused.com> wrote:
Hi,
I have a customer that has reported LOTS of dropped calls over a 6-month period. She claims several a day. I have replaced the phone and the network cabling with no change. I have reviewed many log files. There are no errors reported and the calls all end with a hang-up, mostly from her leg but occasionally the other end. It happens inbound and outbound. It has just occurred to me that if the RTP stopped working, it would appear to be a dropped call to the user who would hang-up. Other users at this site report occasional or rare dropped calls, but the main problem is then receptionist who clearly gets most of the calls.
They are NAT connections through a SonicWall firewall that I hate and may be the problem. The server (FS 1.8) is shared with other users/companies and is not NAT.
Does anyone have any suggestions for diagnosing this maddening problem?
Thank you,
Sean _________________________________________________________________________
The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform.
Join our online community to chat in real time https://signalwire.community
Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Regards, David Villasmil email: david.villasmil.work@gmail.com phone: +34669448337
Hi David, Thank you very much for the response. I am afraid I must ask you to break that down as it is “beyond my pay grade.” Sorry for being such a novice. “Get the xml cdrs for those dropped calls” – Where do I get these? From the freeswith.log? “check the rtp statistics” – Where? How? Thanks, Sean From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org> On Behalf Of David Villasmil Sent: Wednesday, February 5, 2020 7:10 PM To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> Subject: Re: [Freeswitch-users] Dropped calls Get the xml cdrs for those dropped calls and check the rtp statistics. Might you you a clue. On Wed, 5 Feb 2020 at 10:25, Sean Devoy <sdevoy@bizfocused.com<mailto:sdevoy@bizfocused.com>> wrote: Hi, I have a customer that has reported LOTS of dropped calls over a 6-month period. She claims several a day. I have replaced the phone and the network cabling with no change. I have reviewed many log files. There are no errors reported and the calls all end with a hang-up, mostly from her leg but occasionally the other end. It happens inbound and outbound. It has just occurred to me that if the RTP stopped working, it would appear to be a dropped call to the user who would hang-up. Other users at this site report occasional or rare dropped calls, but the main problem is then receptionist who clearly gets most of the calls. They are NAT connections through a SonicWall firewall that I hate and may be the problem. The server (FS 1.8) is shared with other users/companies and is not NAT. Does anyone have any suggestions for diagnosing this maddening problem? Thank you, Sean _________________________________________________________________________ The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform. Join our online community to chat in real time https://signalwire.community Professional FreeSWITCH Services sales@freeswitch.com<mailto:sales@freeswitch.com> https://freeswitch.com Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com -- Regards, David Villasmil email: david.villasmil.work@gmail.com<mailto:david.villasmil.work@gmail.com> phone: +34669448337
No problem Sean, Did you enable mod_xml_cdr? If so, you should have an xml file for every call that goes through FS in /var/log/freeswitch/xml_cdrs In that file you will find several rtp statistics. You can enable it by un commenting it from autoload_configs/modules.xml Hope that helps. David On Thu, 6 Feb 2020 at 14:56, Sean Devoy <sdevoy@bizfocused.com> wrote:
Hi David,
Thank you very much for the response. I am afraid I must ask you to break that down as it is “beyond my pay grade.” Sorry for being such a novice.
“Get the xml cdrs for those dropped calls” – Where do I get these? From the freeswith.log?
“check the rtp statistics” – Where? How?
Thanks,
Sean
*From:* FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org> *On Behalf Of *David Villasmil *Sent:* Wednesday, February 5, 2020 7:10 PM *To:* FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> *Subject:* Re: [Freeswitch-users] Dropped calls
Get the xml cdrs for those dropped calls and check the rtp statistics. Might you you a clue.
On Wed, 5 Feb 2020 at 10:25, Sean Devoy <sdevoy@bizfocused.com> wrote:
Hi,
I have a customer that has reported LOTS of dropped calls over a 6-month period. She claims several a day. I have replaced the phone and the network cabling with no change. I have reviewed many log files. There are no errors reported and the calls all end with a hang-up, mostly from her leg but occasionally the other end. It happens inbound and outbound. It has just occurred to me that if the RTP stopped working, it would appear to be a dropped call to the user who would hang-up. Other users at this site report occasional or rare dropped calls, but the main problem is then receptionist who clearly gets most of the calls.
They are NAT connections through a SonicWall firewall that I hate and may be the problem. The server (FS 1.8) is shared with other users/companies and is not NAT.
Does anyone have any suggestions for diagnosing this maddening problem?
Thank you,
Sean
_________________________________________________________________________
The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform.
Join our online community to chat in real time https://signalwire.community
Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
--
Regards,
David Villasmil
email: david.villasmil.work@gmail.com
phone: +34669448337 _________________________________________________________________________
The FreeSWITCH project is sponsored by SignalWire https://signalwire.com Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services. Build your next product on our scalable cloud platform.
Join our online community to chat in real time https://signalwire.community
Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Regards, David Villasmil email: david.villasmil.work@gmail.com phone: +34669448337
participants (2)
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David Villasmil
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Sean Devoy