I have some questions about the types of statuses we are getting (Yes, I'm already familiar with http://wiki.freeswitch.org/wiki/Hangup_causes ) We just deployed FS to production a couple of days ago and here is a sample of our Hangup Causes: CALL_REJECTED 1 NO_ANSWER 738 NO_USER_RESPONSE 175 NORMAL_CLEARING 1667 (Expected that this is only Early Hangups) NORMAL_TEMPORARY_FAILURE 4 NORMAL_TEMPORARY_FAILURE (Rang) 37 (Rang means this status happened more than 5 seconds after the session was started) Complete 224 (Complete is our own status instead of NORMAL_CLEARING, meaning WE hung up because we finished the entire message). ORIGINATOR_CANCEL (Rang) 3 RECOVERY_ON_TIMER_EXPIRE (Rang) 9 UNALLOCATED_NUMBER 2 USER_BUSY 35 My questions: 1. NORMAL_TEMPORARY_FAILURE happens a lot, and often returns 30 or more seconds after starting. Could this be a "silent call" (etc)? We have gotten 3-4 complaints of silent calls and I'm hoping to find the cause. 2. Is there anything here (or ideas elsewhere?) to explain why a call will be silent once in a while? 3. Is this spread of causes normal or does it seem strange 4. We've had a few people note that the message on their voicemail is over before they can hear it - even though we play the message twice (to make short messages longer). Does anybody know of a solution for this? Thanks! -Jason
Although not easy on a production system, your best bet is to catch the behavior in the act. Usually this means that you have to rely upon humans to report the symptoms to you in a timely and accurate manner. One way you can help track these down is to use something like pcapsipdump and do a ring buffer that covers at least several days. Then, when you hear about a symptom you can go back and look at the corresponding pcap file which will have both signaling and audio. From there you can hopefully trace the root of the problem. -MC http://wiki.freeswitch.org/wiki/Packet_Capture#pcapsipdump On Fri, Oct 28, 2011 at 9:19 AM, Jason Moran <jmoran@secureachsystems.com>wrote:
I have some questions about the types of statuses we are getting (Yes, I’m already familiar with http://wiki.freeswitch.org/wiki/Hangup_causes )* ***
** **
We just deployed FS to production a couple of days ago and here is a sample of our Hangup Causes:****
CALL_REJECTED 1****
NO_ANSWER 738****
NO_USER_RESPONSE 175****
NORMAL_CLEARING 1667 (Expected that this is only Early Hangups)****
NORMAL_TEMPORARY_FAILURE 4****
NORMAL_TEMPORARY_FAILURE (Rang) 37 (Rang means this status happened more than 5 seconds after the session was started)****
Complete 224 (Complete is our own status instead of NORMAL_CLEARING, meaning WE hung up because we finished the entire message). ****
ORIGINATOR_CANCEL (Rang) 3****
RECOVERY_ON_TIMER_EXPIRE (Rang) 9 ****
UNALLOCATED_NUMBER 2****
USER_BUSY 35****
** **
My questions:****
**1. **NORMAL_TEMPORARY_FAILURE happens a lot, and often returns 30 or more seconds after starting. Could this be a “silent call” (etc)? We have gotten 3-4 complaints of silent calls and I’m hoping to find the cause.*** *
**2. **Is there anything here (or ideas elsewhere?) to explain why a call will be silent once in a while?****
**3. **Is this spread of causes normal or does it seem strange****
**4. **We’ve had a few people note that the message on their voicemail is over before they can hear it - even though we play the message twice (to make short messages longer). Does anybody know of a solution for this?****
** **
Thanks! -Jason****
** **
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Are there any linux packages that will look within subdirectories and automatically delete files/directories either after age or file size thresholds are met? (I installed pcapsipdump, but of course I worry about how much hard drive space will be used). -Jason From: Michael Collins [mailto:msc@freeswitch.org] Sent: Friday, October 28, 2011 2:10 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Hangup Causes Although not easy on a production system, your best bet is to catch the behavior in the act. Usually this means that you have to rely upon humans to report the symptoms to you in a timely and accurate manner. One way you can help track these down is to use something like pcapsipdump and do a ring buffer that covers at least several days. Then, when you hear about a symptom you can go back and look at the corresponding pcap file which will have both signaling and audio. From there you can hopefully trace the root of the problem. -MC http://wiki.freeswitch.org/wiki/Packet_Capture#pcapsipdump On Fri, Oct 28, 2011 at 9:19 AM, Jason Moran <jmoran@secureachsystems.com> wrote: I have some questions about the types of statuses we are getting (Yes, I'm already familiar with http://wiki.freeswitch.org/wiki/Hangup_causes ) We just deployed FS to production a couple of days ago and here is a sample of our Hangup Causes: CALL_REJECTED 1 NO_ANSWER 738 NO_USER_RESPONSE 175 NORMAL_CLEARING 1667 (Expected that this is only Early Hangups) NORMAL_TEMPORARY_FAILURE 4 NORMAL_TEMPORARY_FAILURE (Rang) 37 (Rang means this status happened more than 5 seconds after the session was started) Complete 224 (Complete is our own status instead of NORMAL_CLEARING, meaning WE hung up because we finished the entire message). ORIGINATOR_CANCEL (Rang) 3 RECOVERY_ON_TIMER_EXPIRE (Rang) 9 UNALLOCATED_NUMBER 2 USER_BUSY 35 My questions: 1. NORMAL_TEMPORARY_FAILURE happens a lot, and often returns 30 or more seconds after starting. Could this be a "silent call" (etc)? We have gotten 3-4 complaints of silent calls and I'm hoping to find the cause. 2. Is there anything here (or ideas elsewhere?) to explain why a call will be silent once in a while? 3. Is this spread of causes normal or does it seem strange 4. We've had a few people note that the message on their voicemail is over before they can hear it - even though we play the message twice (to make short messages longer). Does anybody know of a solution for this? Thanks! -Jason FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
On Nov 8, 2011, at 6:55 PM, Jason Moran wrote:
Are there any linux packages that will look within subdirectories and automatically delete files/directories either after age or file size thresholds are met? (I installed pcapsipdump, but of course I worry about how much hard drive space will be used).
You can use find. Have a look on the TEST sections of the manpage (especially -ctime and -size). Regards, - vma .
You can also use tcpdump to create a ring buffer and then use pcapsipdump to parse the pcaps that are produced by tcpdump. -MC On Tue, Nov 8, 2011 at 9:55 AM, Jason Moran <jmoran@secureachsystems.com>wrote:
Are there any linux packages that will look within subdirectories and automatically delete files/directories either after age or file size thresholds are met? (I installed pcapsipdump, but of course I worry about how much hard drive space will be used).****
** **
-Jason****
** **
*From:* Michael Collins [mailto:msc@freeswitch.org] *Sent:* Friday, October 28, 2011 2:10 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Hangup Causes****
** **
Although not easy on a production system, your best bet is to catch the behavior in the act. Usually this means that you have to rely upon humans to report the symptoms to you in a timely and accurate manner. ****
** **
One way you can help track these down is to use something like pcapsipdump and do a ring buffer that covers at least several days. Then, when you hear about a symptom you can go back and look at the corresponding pcap file which will have both signaling and audio. From there you can hopefully trace the root of the problem.****
** **
-MC****
** **
http://wiki.freeswitch.org/wiki/Packet_Capture#pcapsipdump****
** **
On Fri, Oct 28, 2011 at 9:19 AM, Jason Moran <jmoran@secureachsystems.com> wrote:****
I have some questions about the types of statuses we are getting (Yes, I’m already familiar with http://wiki.freeswitch.org/wiki/Hangup_causes )****
****
We just deployed FS to production a couple of days ago and here is a sample of our Hangup Causes:****
CALL_REJECTED 1****
NO_ANSWER 738****
NO_USER_RESPONSE 175****
NORMAL_CLEARING 1667 (Expected that this is only Early Hangups)****
NORMAL_TEMPORARY_FAILURE 4****
NORMAL_TEMPORARY_FAILURE (Rang) 37 (Rang means this status happened more than 5 seconds after the session was started)****
Complete 224 (Complete is our own status instead of NORMAL_CLEARING, meaning WE hung up because we finished the entire message). ****
ORIGINATOR_CANCEL (Rang) 3****
RECOVERY_ON_TIMER_EXPIRE (Rang) 9 ****
UNALLOCATED_NUMBER 2****
USER_BUSY 35****
****
My questions:****
1. NORMAL_TEMPORARY_FAILURE happens a lot, and often returns 30 or more seconds after starting. Could this be a “silent call” (etc)? We have gotten 3-4 complaints of silent calls and I’m hoping to find the cause.*** *
2. Is there anything here (or ideas elsewhere?) to explain why a call will be silent once in a while?****
3. Is this spread of causes normal or does it seem strange****
4. We’ve had a few people note that the message on their voicemail is over before they can hear it - even though we play the message twice (to make short messages longer). Does anybody know of a solution for this?****
****
Thanks! -Jason****
****
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org****
** **
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (3)
-
Jason Moran
-
Michael Collins
-
Vallimamod ABDULLAH