Shared presence not working with callcenter application of Freeswitch
I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter). Suppose we are dialling a user 1001@example.com and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001. But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change. Is this expected behaviour ? If not then what can fix this ? Thanks in advance
You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field. Shaun Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: 20110170300n behalf of Sent: Tuesday, October 9, 2018 19:48 To: FreeSWITCH Users Help Subject: [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter). Suppose we are dialling a user 1001@example.com<mailto:1001@example.com> and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001. But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change. Is this expected behaviour ? If not then what can fix this ? Thanks in advance
I have already tried that setting along with sip_invite_domain.But without any success.Further when i enable SLA and Presence debug , i dont see any SLA / presence logs which appears in case of one to one calls. On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes < shaun.stokes@itec-support.co.uk> wrote:
You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field.
Shaun
Get Outlook for iOS <https://aka.ms/o0ukef> ------------------------------ *From:* 20110170300n behalf of *Sent:* Tuesday, October 9, 2018 19:48 *To:* FreeSWITCH Users Help *Subject:* [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter). Suppose we are dialling a user 1001@example.com and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001.
But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change.
Is this expected behaviour ? If not then what can fix this ?
Thanks in advance _________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
Is manage presense enabled?
On Oct 10, 2018, at 5:29 AM, sagar malam <sagarmalam@gmail.com> wrote:
I have already tried that setting along with sip_invite_domain.But without any success.Further when i enable SLA and Presence debug , i dont see any SLA / presence logs which appears in case of one to one calls.
On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes <shaun.stokes@itec-support.co.uk <mailto:shaun.stokes@itec-support.co.uk>> wrote: You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field.
Shaun
Get Outlook for iOS <https://aka.ms/o0ukef> From: 20110170300n behalf of Sent: Tuesday, October 9, 2018 19:48 To: FreeSWITCH Users Help Subject: [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter). Suppose we are dialling a user 1001@example.com <mailto:1001@example.com> and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001.
But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change.
Is this expected behaviour ? If not then what can fix this ?
Thanks in advance
Yes. Below parameters are enabled : manage-presence manage-shared-appearance dbname = share_presence On Sat, Oct 13, 2018 at 4:07 AM Michael Jerris <mike@jerris.com> wrote:
Is manage presense enabled?
On Oct 10, 2018, at 5:29 AM, sagar malam <sagarmalam@gmail.com> wrote:
I have already tried that setting along with sip_invite_domain.But without any success.Further when i enable SLA and Presence debug , i dont see any SLA / presence logs which appears in case of one to one calls.
On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes < shaun.stokes@itec-support.co.uk> wrote:
You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field.
Shaun
Get Outlook for iOS <https://aka.ms/o0ukef> ------------------------------ *From:* 20110170300n behalf of *Sent:* Tuesday, October 9, 2018 19:48 *To:* FreeSWITCH Users Help *Subject:* [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter). Suppose we are dialling a user 1001@example.com and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001.
But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change.
Is this expected behaviour ? If not then what can fix this ?
Thanks in advance
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
Any update on this ? Has anyone got this working? I have tested this with FS 1.6.20 without success. On Thu, Oct 18, 2018 at 3:54 PM sagar malam <sagarmalam@gmail.com> wrote:
Yes. Below parameters are enabled : manage-presence manage-shared-appearance dbname = share_presence
On Sat, Oct 13, 2018 at 4:07 AM Michael Jerris <mike@jerris.com> wrote:
Is manage presense enabled?
On Oct 10, 2018, at 5:29 AM, sagar malam <sagarmalam@gmail.com> wrote:
I have already tried that setting along with sip_invite_domain.But without any success.Further when i enable SLA and Presence debug , i dont see any SLA / presence logs which appears in case of one to one calls.
On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes < shaun.stokes@itec-support.co.uk> wrote:
You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field.
Shaun
Get Outlook for iOS <https://aka.ms/o0ukef> ------------------------------ *From:* 20110170300n behalf of *Sent:* Tuesday, October 9, 2018 19:48 *To:* FreeSWITCH Users Help *Subject:* [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter). Suppose we are dialling a user 1001@example.com and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001.
But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change.
Is this expected behaviour ? If not then what can fix this ?
Thanks in advance
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Thanks, Sagar
This is not working with latest FS version 1.8 as well. I will report it to Jira. On Tue, Oct 30, 2018 at 6:04 PM sagar malam <sagarmalam@gmail.com> wrote:
Any update on this ? Has anyone got this working? I have tested this with FS 1.6.20 without success.
On Thu, Oct 18, 2018 at 3:54 PM sagar malam <sagarmalam@gmail.com> wrote:
Yes. Below parameters are enabled : manage-presence manage-shared-appearance dbname = share_presence
On Sat, Oct 13, 2018 at 4:07 AM Michael Jerris <mike@jerris.com> wrote:
Is manage presense enabled?
On Oct 10, 2018, at 5:29 AM, sagar malam <sagarmalam@gmail.com> wrote:
I have already tried that setting along with sip_invite_domain.But without any success.Further when i enable SLA and Presence debug , i dont see any SLA / presence logs which appears in case of one to one calls.
On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes < shaun.stokes@itec-support.co.uk> wrote:
You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field.
Shaun
Get Outlook for iOS <https://aka.ms/o0ukef> ------------------------------ *From:* 20110170300n behalf of *Sent:* Tuesday, October 9, 2018 19:48 *To:* FreeSWITCH Users Help *Subject:* [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter). Suppose we are dialling a user 1001@example.com and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001.
But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change.
Is this expected behaviour ? If not then what can fix this ?
Thanks in advance
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Thanks,
Sagar
-- Thanks, Sagar
participants (3)
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Michael Jerris
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sagar malam
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Shaun Stokes