Hi, I finally found that setting these values in the directory file, specifically the voicemail directory for the user works. Here is an example: <param name="vm-password" value="1234"/> <param name="vm-message-ext" value="wav"/> <param name="vm-delete-file" value="false"/> <param name="vm-attach-file" value="true"/> <param name="vm-mailto" value=beth@somedomain.com<mailto:beth@somedomain.com>/> <param name="vm-mailfrom" value=voicemail@somedomain.com<mailto:voicemail@somedomain.com>/> <param name="vm-email-all-messages" value="true"/> I first made the mistake of adding these to the user’s extension, but it must be that user’s voicemail extension. HTH, Sean From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org> On Behalf Of Kim Culhan Sent: Saturday, February 19, 2022 10:41 AM To: freeswitch-users@lists.freeswitch.org Subject: [Freeswitch-users] voicemail from domain Running FreeSWITCH Version 1.10.3-release~64bit (-release 64bit) Emails sent with voicemail messages have a from line: extension@ip_address_of_external interface. In voicemail.conf.xml have: <param name="email-from" value="${voicemail_account}@mydomain.com<mailto:voicemail_account%7D@mydomain.com>"/> This did not change it, still has @external_ip_address Any help is greatly appreciated. thanks -kim