Hi, I am experimenting with mod_callcenter. And I notice that mod_callcenter doesn't send calls from a queue to an agent. In my test, agent 1005 is registered with FS using phoner-lite. When freeswitch is restarted, "callcenter_config queue list" returns the following: name|strategy|moh_sound|time_base_score|tier_rules_apply|tier_rule_wait_second|tier_rule_wait_multiply_level|tier_rule_no_agent_no_wait|discard_abandoned_after|abandoned_resume_allowed|max_wait_time|max_wait_time_with_no_agent|max_wait_time_with_no_agent_time_reached|record_template support|longest-idle-agent|local_stream://moh|system|false|300|true|false|60|false|0|0|5| +OK and "callcenter_config agent get status 1005" returns the following: Available 2011-09-30 09:09:14.143579 [DEBUG] mod_callcenter.c:886 Get Info Agent 1005 status = Available Now when I dial cc_queue from another sip client, I can hear MOH fine, but this call is not passed to agent 1005. The following shows up in the log. 2011-09-30 09:09:23.442165 [DEBUG] mod_callcenter.c:1043 Updated Agent 1005 set state = Receiving 2011-09-30 09:09:23.442165 [DEBUG] mod_callcenter.c:1043 Updated Agent 1005 set status = Logged Out 2011-09-30 09:09:23.442165 [DEBUG] mod_callcenter.c:1043 Updated Agent 1005 set uuid = 2011-09-30 09:09:23.442165 [DEBUG] mod_callcenter.c:1654 Agent 1005 Origination Canceled : NONE 2011-09-30 09:09:23.442165 [DEBUG] mod_callcenter.c:1043 Updated Agent 1005 set state = Waiting and "callcenter_config agent get status 1005" now returns the following: Logged Out 2011-09-30 09:12:11.092643 [DEBUG] mod_callcenter.c:886 Get Info Agent 1005 status = Logged Out What am I missing here? Thanks. Here's the content of callcenter.conf.xml, in which I define a queue, an agent, and assign the agent to the queue. <configuration name="callcenter.conf" description="CallCenter"> <settings></settings> <queues> <queue name="support"> <param name="strategy" value="longest-idle-agent"/> <param name="moh-sound" value="$${hold_music}"/> <param name="time-base-score" value="system"/> <param name="max-wait-time" value="0"/> <param name="max-wait-time-with-no-agent" value="0"/> <param name="max-wait-time-with-no-agent-time-reached" value="5"/> <param name="tier-rules-apply" value="false"/> <param name="tier-rule-wait-second" value="300"/> <param name="tier-rule-wait-multiply-level" value="true"/> <param name="tier-rule-no-agent-no-wait" value="false"/> <param name="discard-abandoned-after" value="60"/> <param name="abandoned-resume-allowed" value="false"/> </queue> </queues> <agents> <agent name="1005" type="uuid-standby" contact="[call_timeout=10]user/1005@192.168.216.18" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" /> </agents> <tiers> <tier agent="1005" queue="support" level="1" position="1"/> </tiers> </configuration> Here's how I send a call to the queue. This works fine. <extension name="sending-calls-to-queue"> <condition field="destination_number" expression="^cc_queue$"> <action application="answer" /> <action application="callcenter" data="support"/> </condition> </extension>