Hello Users, I've got a dozen or so Aastra 6757i phones hooked up to FreeSWITCH in the office here. I've been trying to get SCA working unsuccessfully. While I was digging around, I found this thread: http://freeswitch-users.2379917.n2.nabble.com/Aastra-and-SCA-td4995252.html Which describes my exact problem. SCA works neatly on outbound calls, and SCA works on incoming calls until the phone is answered... at which point the call dissapears from the other lines. Brian West mentioned this has something to do with Aastras inconsistent call-info headers. I've been speaking with a support representative from Aastra named Brian Epps, who says their engineers are unaware of any SCA problems. Here are the appropriate SIP traces: incoming call: http://pastebin.com/QK9K3KL9 outgoing call: http://pastebin.com/zzxbm9mq There are call info headers in both traces. It's just the call-info headers in the incoming trace look incorrect. I'm wondering if there has been any movement on this, or if I've just screwed something up somewhere. -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Aastra-SCA-Woes-Any-Updates-tp... Sent from the freeswitch-users mailing list archive at Nabble.com.
The issue is the absence of the extra bits in the call-info header on every packet involved in the call transaction... but its worse than that if you want SCA you can only have ONE account on the phone and HOPE and pray it behaves. I have tried to get Aastra to fix it but as far as I'm concerned your best bet is to call Polycom and trade all those Aastra's for Polycom's they have a trade up program and all you have to do is take a baseball bat and make the Aastra's inoperable or not they seems to have the inoperable part covered already right out of the box. /b On Jun 17, 2010, at 12:32 PM, Wes Pearce wrote:
Hello Users,
I've got a dozen or so Aastra 6757i phones hooked up to FreeSWITCH in the office here. I've been trying to get SCA working unsuccessfully. While I was digging around, I found this thread:
http://freeswitch-users.2379917.n2.nabble.com/Aastra-and-SCA-td4995252.html
Which describes my exact problem. SCA works neatly on outbound calls, and SCA works on incoming calls until the phone is answered... at which point the call dissapears from the other lines.
Brian West mentioned this has something to do with Aastras inconsistent call-info headers.
I've been speaking with a support representative from Aastra named Brian Epps, who says their engineers are unaware of any SCA problems.
Here are the appropriate SIP traces:
incoming call: http://pastebin.com/QK9K3KL9 outgoing call: http://pastebin.com/zzxbm9mq
There are call info headers in both traces. It's just the call-info headers in the incoming trace look incorrect.
I'm wondering if there has been any movement on this, or if I've just screwed something up somewhere. -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Aastra-SCA-Woes-Any-Updates-tp... Sent from the freeswitch-users mailing list archive at Nabble.com.
I second that Polycom SCA is working perfectly reliably with multiple accounts (if you have multiple lines such as Polycom IP 650). Thanks, Chris On Thu, Jun 17, 2010 at 2:12 PM, Brian West <brian@freeswitch.org> wrote:
The issue is the absence of the extra bits in the call-info header on every packet involved in the call transaction... but its worse than that if you want SCA you can only have ONE account on the phone and HOPE and pray it behaves. I have tried to get Aastra to fix it but as far as I'm concerned your best bet is to call Polycom and trade all those Aastra's for Polycom's they have a trade up program and all you have to do is take a baseball bat and make the Aastra's inoperable or not they seems to have the inoperable part covered already right out of the box.
/b
On Jun 17, 2010, at 12:32 PM, Wes Pearce wrote:
Hello Users,
I've got a dozen or so Aastra 6757i phones hooked up to FreeSWITCH in the office here. I've been trying to get SCA working unsuccessfully. While I
was
digging around, I found this thread:
http://freeswitch-users.2379917.n2.nabble.com/Aastra-and-SCA-td4995252.html
Which describes my exact problem. SCA works neatly on outbound calls, and SCA works on incoming calls until the phone is answered... at which point the call dissapears from the other lines.
Brian West mentioned this has something to do with Aastras inconsistent call-info headers.
I've been speaking with a support representative from Aastra named Brian Epps, who says their engineers are unaware of any SCA problems.
Here are the appropriate SIP traces:
incoming call: http://pastebin.com/QK9K3KL9 outgoing call: http://pastebin.com/zzxbm9mq
There are call info headers in both traces. It's just the call-info
headers
in the incoming trace look incorrect.
I'm wondering if there has been any movement on this, or if I've just screwed something up somewhere. -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Aastra-SCA-Woes-Any-Updates-tp... Sent from the freeswitch-users mailing list archive at Nabble.com.
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
The Linksys/CiscoSPA's do too :P And those interop between each other correctly. /b On Jun 17, 2010, at 1:31 PM, Chris Chen wrote:
I second that Polycom SCA is working perfectly reliably with multiple accounts (if you have multiple lines such as Polycom IP 650). Thanks, Chris
On Thu, Jun 17, 2010 at 2:12 PM, Brian West <brian@freeswitch.org> wrote: The issue is the absence of the extra bits in the call-info header on every packet involved in the call transaction... but its worse than that if you want SCA you can only have ONE account on the phone and HOPE and pray it behaves. I have tried to get Aastra to fix it but as far as I'm concerned your best bet is to call Polycom and trade all those Aastra's for Polycom's they have a trade up program and all you have to do is take a baseball bat and make the Aastra's inoperable or not they seems to have the inoperable part covered already right out of the box.
/b
Lame lame lame! Thanks though guys, you rock. -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Aastra-SCA-Woes-Any-Updates-tp... Sent from the freeswitch-users mailing list archive at Nabble.com.
I just pinged them again, it's been 6 months since we reported the problem. I don't know what else to say besides they don't care. On Thu, Jun 17, 2010 at 2:43 PM, Wes Pearce <wespear@gmail.com> wrote:
Lame lame lame!
Thanks though guys, you rock. -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Aastra-SCA-Woes-Any-Updates-tp... Sent from the freeswitch-users mailing list archive at Nabble.com.
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com <MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org <sip%3A888@conference.freeswitch.org> googletalk:conf+888@conference.freeswitch.org<googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:+19193869900
All, Not smart enough to check to the "bit level" but received this from Aastra Tech support earlier and posted to another thread here, but . "Your ticket number is xxxxx. We have just released a new GA firmware that I would like for you to load onto one of your phones to see if it resolves the issue. You can download this from our website at www.aastratelecom.com/support and click on Download Area and select the 6731i. The firmware version you are looking for is 2.6 and it is listed under Current Software Release. Please load that on a test phone and let us know the results. Thank you, Jessie Fetter Aastra Customer Technical Support <mailto:support@aastra.com> support@aastra.com <http://www.aastratelecom.com/support> www.aastratelecom.com/support 800-574-1611 " It appears this fixed the problems I was encountering, but I'm not comfortable saying it'll always work. I don't really have a valid test plan, but SCA "appears" to work with the new firmware.. Mark From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale Sent: Thursday, June 17, 2010 2:54 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Aastra SCA Woes, Any Updates? I just pinged them again, it's been 6 months since we reported the problem. I don't know what else to say besides they don't care. On Thu, Jun 17, 2010 at 2:43 PM, Wes Pearce <wespear@gmail.com> wrote: Lame lame lame! Thanks though guys, you rock. -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Aastra-SCA-Woes-Any-Updates-tp 5191927p5192528.html Sent from the freeswitch-users mailing list archive at Nabble.com. _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com <mailto:MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com <mailto:PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org <mailto:sip%3A888@conference.freeswitch.org> googletalk:conf+888@conference.freeswitch.org <mailto:googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:+19193869900
participants (5)
-
Anthony Minessale
-
Brian West
-
Chris Chen
-
Mark Maly
-
Wes Pearce