Hi Alex, Welcome to FreeSWITCH! We're glad you are here. As to your question, this is common for new ones. Don't worry - once you get all the pieces together you will appreciate the power of the XML dialplan. The key to doing AND logic is to "stack" conditions. However, your situation is a bit more complex because you are checking 3 different values in addition to the destination phone number. In this case I would create a special dialplan extension whose job it is to determine if the bank is open or closed, and set a channel variable. Then, use that channel variable in a second extension: <!-- This extension sets the chan var ${bank_open} to "false" by default --> <extension name="Determine if bank is open" continue="true"> <condition> <!-- this is an "absolute" condition - it will always be true, so this action will always take place --> <action application="set" data="bank_open=false" inline="true"/> </condition> <condition field="wday" expression="2-5"/> <condition field="${bank_holiday}" expression="false"/> <condition field="hour" expression"x-y"> <!-- this action only gets set if all 3 conditions above evaluate to true --> <action application="set" data="bank_open=true" inline="true"/> </condition> </extension> Okay, so now you have ${bank_open} that will be true or false. It's just a matter of routing now: <extension name="Determine if bank is open" continue="true"> <condition field="destination_number" expression="^1?\d{10}$" break="never"/> <condition field="${bank_open}" expression="true"> <action application="transfer" data="ivr_destination"/> <anti-action application="transfer" data="vm_destination"/> </condition> </extension> There is one catch here: At some point you have to define the variable ${bank_holiday} for this to work. :) I hope this makes sense. Also, this topic is covered in detail in chapters 5 and 8 of the FreeSWITCH book that we wrote, so you may wish to acquire that. Let us know if you run into any trouble putting this into action. -MC On Tue, Jul 26, 2011 at 4:50 AM, Alex Lake <alex@digitalmail.com> wrote:

Hello all, I'm a Freeswitch newbie struggling to get my head around the best way to do some TOD/BH routing. I've got a LUA script that will work out whether or not we're in a bank holiday, but I wanted to do the combinatorial logic within Freeswitch dial plan.

Something like:

if (Weekday AND (NOT BankHoliday) AND InWorkingHours) { Transfer to mainIVR } else { Transfer to voicemail }

What is the most elegant way to achieve this? The Wiki pages don't appear to explain how one can do ANDs with ELSE, as the anti-action will only get executed if it's only the last condition that fails.

Thanks!

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