incoming DID, small talk with operator then transfer/forward call to extension
Hello. I've searched wiki and other websites but unfortunatelly did not find info or pointers how to resolve this issue. I want to achieve below solution. When incoming DID call occur person assigned to this line can pick a call and speak with customer, then she can forward/transfer call to another local extension or to GSM number. I've found solutions when I can forward call without answering it by operator but this is not the case. I've sucessfullly implemented gsm_open but sadly didn't find any information about transfering active call to next extension. Would you be so kind and show me the way how to get this working ? Thank you. -- Regards Tom
Dear tom, Send the configuration and dialplan. On Oct 12, 2012 10:18 PM, "Tomasz Szuster" <tomasz.szuster@gmail.com> wrote:
Hello.
I've searched wiki and other websites but unfortunatelly did not find info or pointers how to resolve this issue.
I want to achieve below solution. When incoming DID call occur person assigned to this line can pick a call and speak with customer, then she can forward/transfer call to another local extension or to GSM number. I've found solutions when I can forward call without answering it by operator but this is not the case.
I've sucessfullly implemented gsm_open but sadly didn't find any information about transfering active call to next extension.
Would you be so kind and show me the way how to get this working ?
Thank you.
-- Regards Tom
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Mahesh, Thank you for answer. I've attached requested files. Regards Tom. On Fri, Oct 12, 2012 at 8:59 PM, mahesh katta <mahesh.katta@flexydial.com>wrote:
Dear tom,
Send the configuration and dialplan. On Oct 12, 2012 10:18 PM, "Tomasz Szuster" <tomasz.szuster@gmail.com> wrote:
Hello.
I've searched wiki and other websites but unfortunatelly did not find info or pointers how to resolve this issue.
I want to achieve below solution. When incoming DID call occur person assigned to this line can pick a call and speak with customer, then she can forward/transfer call to another local extension or to GSM number. I've found solutions when I can forward call without answering it by operator but this is not the case.
I've sucessfullly implemented gsm_open but sadly didn't find any information about transfering active call to next extension.
Would you be so kind and show me the way how to get this working ?
Thank you.
-- Regards Tom
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Pozdrawiam Tomasz
Tomasz Szuster <tomasz.szuster@...> writes:
Hi Mahesh,
Thank you for answer. I've attached requested files.
Regards Tom. On Fri, Oct 12, 2012 at 8:59 PM, mahesh katta <mahesh.katta-
tjrDknoOMXcS+FvcfC7Uqw@public.gmane.org> wrote:
Dear tom, Send the configuration and dialplan.
On Oct 12, 2012 10:18 PM, "Tomasz Szuster" <tomasz.szuster- Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:
Hello.
I've searched wiki and other websites but unfortunatelly did not find info or pointers how to resolve this issue.
I want to achieve below solution.
When incoming DID call occur person assigned to this line can pick a call and speak with customer, then she can forward/transfer call to another local extension or to GSM number. I've found solutions when I can forward call without answering it by operator but this is not the case.
I've sucessfullly implemented gsm_open but sadly didn't find any information about transfering active call to next extension.
Would you be so kind and show me the way how to get this working ?
Thank you.
-- RegardsTom
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting <at> freeswitch.orghttp://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com FreeSWITCH-users mailing listFreeSWITCH-users- PD4FTy7X32k3T7AR8gHRW2D2FQJk+8+b@public.gmane.orghttp://lists.freeswitch.org/ma ilman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch- usershttp://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting- YF8E+gPBBv73h3GqohbjpQ@public.gmane.orghttp://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com FreeSWITCH-users mailing listFreeSWITCH-users <at> lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch- users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch- usershttp://www.freeswitch.org
-- PozdrawiamTomasz
Attachment (dialplan.tar.bz2): application/x-bzip2, 8 KiB Attachment (vars.xml): text/xml, 3764 bytes Attachment (freeswitch.xml): text/xml, 3014 bytes
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@... http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@... http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Tom, You need to use the Bind_Digit_Action Application in your Dial Plan to get this work see the below example. <extension name="Main IVR"> <condition break="on-false" expression="^101" field="destination_number"> <action application="bridge" data="{execute_on_answer='bind_digit_action bridge_1,*1,exec:att_xfer,freetdm/1/a/103'} [leg_timeout=60,origination_caller_id_number=123456]freetdm/1/a/102"/> <action application="hangup"/> </condition> </extension> In Above, 101 Extension is Incoming DID as soon as call comes bridge application rings 102 Extension and if 102 extension answers the call and after some talking with the customer and press *1 key in the telephone the Customer will start getting hold message and call will start ringing at 103 extension and if 103 extension answers the call 103 extension will be able to talk to the 102 extension (Operator) after some talking with operator if 103 wish to get the customer call the Operator on 102 can simply disconnect the call and after that hold message to customer (caller) will stop and it will be bridged with 103 extension. So, in Above case Call First Connected to Receptionist at 102 and after that 102 start talking with the caller if caller wish to talk to 103 the operator can press *1 key while conversation then call will be connected to 103 extension so, the call has to go through the operator if customer wish to talk to 103 extension.
Thank you very much Mahesh. On Mon, Oct 15, 2012 at 3:30 AM, Nitin <lohchab1@gmail.com> wrote:
Tomasz Szuster <tomasz.szuster@...> writes:
Hi Mahesh,
Thank you for answer. I've attached requested files.
Regards Tom. On Fri, Oct 12, 2012 at 8:59 PM, mahesh katta <mahesh.katta-
tjrDknoOMXcS+FvcfC7Uqw@public.gmane.org> wrote:
Dear tom, Send the configuration and dialplan.
On Oct 12, 2012 10:18 PM, "Tomasz Szuster" <tomasz.szuster- Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:
Hello.
I've searched wiki and other websites but unfortunatelly did not find info or pointers how to resolve this issue.
I want to achieve below solution.
When incoming DID call occur person assigned to this line can pick a call and speak with customer, then she can forward/transfer call to another local extension or to GSM number. I've found solutions when I can forward call without answering it by operator but this is not the case.
I've sucessfullly implemented gsm_open but sadly didn't find any information about transfering active call to next extension.
Would you be so kind and show me the way how to get this working ?
Thank you.
-- RegardsTom
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting <at> freeswitch.orghttp://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp:// www.cluecon.com FreeSWITCH-users mailing listFreeSWITCH-users- PD4FTy7X32k3T7AR8gHRW2D2FQJk+8+b@public.gmane.orghttp:// lists.freeswitch.org/ma ilman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch- usershttp://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting- YF8E+gPBBv73h3GqohbjpQ@public.gmane.orghttp://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp:// www.cluecon.com FreeSWITCH-users mailing listFreeSWITCH-users <at> lists.freeswitch.orghttp:// lists.freeswitch.org/mailman/listinfo/freeswitch- users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch- usershttp://www.freeswitch.org
-- PozdrawiamTomasz
Attachment (dialplan.tar.bz2): application/x-bzip2, 8 KiB Attachment (vars.xml): text/xml, 3764 bytes Attachment (freeswitch.xml): text/xml, 3014 bytes
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@... http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@... http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Tom,
You need to use the Bind_Digit_Action Application in your Dial Plan to get this work see the below example.
<extension name="Main IVR"> <condition break="on-false" expression="^101" field="destination_number"> <action application="bridge" data="{execute_on_answer='bind_digit_action bridge_1,*1,exec:att_xfer,freetdm/1/a/103'} [leg_timeout=60,origination_caller_id_number=123456]freetdm/1/a/102"/> <action application="hangup"/> </condition> </extension>
In Above, 101 Extension is Incoming DID as soon as call comes bridge application rings 102 Extension and if 102 extension answers the call and after some talking with the customer and press *1 key in the telephone the Customer will start getting hold message and call will start ringing at 103 extension and if 103 extension answers the call 103 extension will be able to talk to the 102 extension (Operator) after some talking with operator if 103 wish to get the customer call the Operator on 102 can simply disconnect the call and after that hold message to customer (caller) will stop and it will be bridged with 103 extension.
So, in Above case Call First Connected to Receptionist at 102 and after that 102 start talking with the caller if caller wish to talk to 103 the operator can press *1 key while conversation then call will be connected to 103 extension so, the call has to go through the operator if customer wish to talk to 103 extension.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Pozdrawiam Tomasz
participants (3)
-
mahesh katta
-
Nitin
-
Tomasz Szuster