I successfully resolved the issue I was having with inbound FXO calls not bridging to SIP phones. To recap: The SIP phone was rejecting the SIP request based on the presence of double double-quotes in the caller_id_name field, causing a 400 response. Having figured out the problem (and fix) in Asterisk, I was able to apply the same fix for FS. The trick was to strip out the wrapping double-quotes and set the effective_caller_id_name to just the data within the quotes. Here's my resulting dialplan snippet: <!-- got an inbound FXO call --> <extension name="InboundFXO"> <condition field="destination_number" expression="^inboundFXO(.*)$"/> <!-- outside line, local Melbourne number --> <condition field="caller_id_name"><expression><![CDATA[^\"*(.*)\"$]]></expression> <action application="set" data="effective_caller_id_name=$1"/> <anti-action application="set" data="effective_caller_id_name=Unknown"/> <action application="transfer" data="1003 XML default"/> </condition> </extension> Any coaching on improvements to the above are happily accepted, Ian. -- Be Yourself @ mail.com! Choose From 200+ Email Addresses Get a Free Account at www.mail.com