Hi, It's possible by binding digit action before entering in callcenter queue. Try that : <!-- Binding du dtmf 1 --> <action application="bind_digit_action" data="myrealm,1,exec:transfer,1000 XML"/> [..] <action application="callcenter" data="support@***.net"/> If you user hit DTMF 1 during waiting agent, it will be transferred to extension 1000 You can also unbind DTMF if the call is answered <!-- Unbind DTMF --> <action application="set" data="bridge_pre_execute_aleg_app=clear_digit_action"/> <action application="set" data="bridge_pre_execute_aleg_data=all"/> Regards, 2013/2/23 Wilsonbrett85 <brett@launch3.net>

So I've got my callcenter setup working, using the following queue position announcement script: http://pastebin.com/sP3Gdq2g

My dialplan looks like this: <action application="set" data="tts_engine=flite"/> <action application="set" data="tts_voice=kal"/> <action application="set" data="result=${luarun(callcenter-announce-position.lua ${uuid} support@***.net 15000)}"/> <action application="callcenter" data="support@***.net"/>

I'm wondering if it's possible to allow the caller to press a key during the announcements to exit the callcenter queue and go straight to voicemail?

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