Hi, Just wondering if someone has tried it, we're trying to mod_callcenter to ring all agents even if they are already on a queue call. We already tried to do it adding more contact information like <agent name="agent1@default" type="callback" contact="[origination_caller_id_name='Queue Call',call_timeout=60,bridge_generate_comfort_noise=true]user/agent1@fsip,[origination_caller_id_name='Queue Call',call_timeout=60,bridge_generate_comfort_noise=true]sofia/internal/agent1%fsip,[origination_caller_id_name='Queue Call',call_timeout=60,bridge_generate_comfort_noise=true]user/agent1" status="Available" max-no-answer="1000" wrap-up-time="1" reject-delay-time="3" busy-delay-time="2" no-answer-delay-time="3"/> but if they're in queue call new calls just don't ring, We're looking something like ringinuse=yes in asterisk or something similar. If someone has done something similar we'll appreciate your help Regards overvoiplatam