Hi I created a call senter using fifo. I used a LUA script to detect the caller position in the queue, as explained in the wiki. I want to play a file to tell the caller to enter his pin number (or SSN) and I cannot find any way to do that. I have his UUID but all the samples to get DTMF digits are from the session. How do I get DTMF digits if all I have is UUID? Thanks Eli
Hi Eli, You could use bind_meta_app application to detect DTMF digits on a / b leg of a bridge and do what you want. You will find a great usage of this application in Local_Extension extension in default.xml . -- afshin On 7/4/10, Eli Hayun <elihay@savion.huji.ac.il> wrote:
Hi I created a call senter using fifo. I used a LUA script to detect the caller position in the queue, as explained in the wiki. I want to play a file to tell the caller to enter his pin number (or SSN) and I cannot find any way to do that. I have his UUID but all the samples to get DTMF digits are from the session. How do I get DTMF digits if all I have is UUID?
Thanks
Eli
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On Sun, 2010-07-04 at 15:17 +0300, afshin afzali wrote:
bind_meta_app
Thanks for your answer. The problem is that bind_meta_app requires * before the digits, and I need something else. Anyway, i solved it by entering a program to negotiate with the caller before entering the fifo, and using the exit key to enter into another program if he want to leave an answer. Eli
participants (2)
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afshin afzali
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Eli Hayun