DTMF (Mod-Call Center)
16 Mar
2015
16 Mar
'15
9 p.m.
I wanted to know if there is some way we could find out what DTMF was pressed when agent picks up the the call. Like if there is a queue say support@default on the same Extension but differnet numbers..so how can I know what DTMF was pressed to enter it?
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Ali Jibran