Hi Brian, Here is the XML I am using in ivr.conf.xml <menu name="conf_ivr" greet-long="phrase:conf_ivr_main_menu" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="voicemail/vm-goodbye.wav" timeout ="10000" inter-digit-timeout="2000" max-failures="3" digit-len="6"> <entry action="menu-exec-app" digits="/^(\d{5})#$/" param="transfer $1 XML default"/> <entry action="menu-exec-app" digits="9999" param="transfer 9999 XML default"/> <entry action="menu-top" digits="9"/> <!-- Repeat this menu --> </menu> I have set the digit-len properly but some how it is not working for # but I tried for * it worked fine This is the entry for * <entry action="menu-exec-app" digits="/^(\d{5})\*$/" param="transfer $1 XML default"/> Looking for your reply.. Thanks, Sheeju On Thu, Aug 28, 2008 at 7:18 PM, Brian West <brian@freeswitch.org> wrote:

Show me the whole XML for this. I suspect maybe you don't have the digit-len set correctly.

/b

On Aug 28, 2008, at 7:21 AM, Sheeju Alex wrote:

...

Hi All,

I have created a IVR menu where in the digits is ended with #, could anyone point me why a menu with ending digits (e.g. 12345#) doesn't work?

<entry action="menu-exec-app" digits="/^(\d{5})#$/" param="transfer $1 XML default"/>

Does Freeswitch IVR doesn't support # in digits?

Thanks, Sheeju

Brian West sip:brian@freeswitch.org

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Just a thought, but # arrives encoded as %23 in events. Is it appearing as such in the IVR menu string - it'd explain why the regex match fails. --Dave

Hi Brian,

Here is the XML I am using in ivr.conf.xml

<menu name="conf_ivr" greet-long="phrase:conf_ivr_main_menu" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="voicemail/vm-goodbye.wav" timeout ="10000" inter-digit-timeout="2000" max-failures="3" digit-len="6"> <entry action="menu-exec-app" digits="/^(\d{5})#$/" param="transfer $1 XML default"/> <entry action="menu-exec-app" digits="9999" param="transfer 9999 XML default"/> <entry action="menu-top" digits="9"/> <!-- Repeat this menu --> </menu>

I have set the digit-len properly but some how it is not working for # but I tried for * it worked fine

This is the entry for *

<entry action="menu-exec-app" digits="/^(\d{5})\*$/" param="transfer $1 XML default"/>

Looking for your reply..

Thanks, Sheeju

On Thu, Aug 28, 2008 at 7:18 PM, Brian West <brian@freeswitch.org> wrote:

...

Show me the whole XML for this. I suspect maybe you don't have the digit-len set correctly.

/b

On Aug 28, 2008, at 7:21 AM, Sheeju Alex wrote:

...

Hi All,

I have created a IVR menu where in the digits is ended with #, could anyone point me why a menu with ending digits (e.g. 12345#) doesn't work?

<entry action="menu-exec-app" digits="/^(\d{5})#$/" param="transfer $1 XML default"/>

Does Freeswitch IVR doesn't support # in digits?

Thanks, Sheeju

Brian West sip:brian@freeswitch.org

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-- David Knell, Director, 3C Limited T: 020 8114 8901 F: 020 3002 7257 M: 001 415 630 3031 http://www.3c.co.uk

I tried escaping #, but it didn't work. According to normal regex matching escaping # is not required I guess. So now I have tried both and is not working. I am using X-Lite, could you please let me know how to check the whether it is arriving as %23 or something else. Here is some debug message -------------------------------- 2008-08-28 09:08:28 [DEBUG] switch_ivr_menu.c:296 play_and_collect() waiting for 5/6 digits t/o 2000 2008-08-28 09:08:30 [DEBUG] switch_ivr_menu.c:341 play_and_collect() digits '77777' 2008-08-28 09:08:30 [DEBUG] switch_ivr_menu.c:410 switch_ivr_menu_execute() action regex [77777] [/^(\d{5})\#$/] [0] 2008-08-28 09:08:30 [DEBUG] switch_ivr_menu.c:495 switch_ivr_menu_execute() IVR menu 'conf_ivr' caught invalid input '77777' -------------------------------- Thanks, SA On Thu, Aug 28, 2008 at 9:32 PM, Brian West <brian@freeswitch.org> wrote:

That depends on the phone. Yesterday the Snom 7.3.7 firmware was sending the # at %23 and it shouldn't but not when you're live on the phone dialing digits on a call thats up.. its RTP out of band.. it should show up at #

/b

On Aug 28, 2008, at 10:52 AM, David Knell wrote:

...

Just a thought, but # arrives encoded as %23 in events. Is it appearing as such in the IVR menu string - it'd explain why the regex match fails.

--Dave

Brian West sip:brian@freeswitch.org

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Brian, I will be using # as a delimiter to authenticate a PIN. Say for e.g I will be using to authenticate a card or bank number. Thanks SA On Thu, Aug 28, 2008 at 9:52 PM, Brian West <brian@freeswitch.org> wrote:

Why are you even bothering with a #? If you lower your digit count by 1 it'll just ignore it. It's not needed. Remove that $ at the end and I think you'll be fine.

/b

On Aug 28, 2008, at 11:18 AM, Sheeju Alex wrote:

...

Here is some debug message --------------------------------

2008-08-28 09:08:28 [DEBUG] switch_ivr_menu.c:296 play_and_collect() waiting for 5/6 digits t/o 2000 2008-08-28 09:08:30 [DEBUG] switch_ivr_menu.c:341 play_and_collect() digits '77777' 2008-08-28 09:08:30 [DEBUG] switch_ivr_menu.c:410 switch_ivr_menu_execute() action regex [77777] [/^(\d{5})\#$/] [0] 2008-08-28 09:08:30 [DEBUG] switch_ivr_menu.c:495 switch_ivr_menu_execute() IVR menu 'conf_ivr' caught invalid input '77777'

Brian West sip:brian@freeswitch.org

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You'll need to graduate to using Lua for this. You also do not need the # key in the actual digits collected when doing so. ivr.conf.xml isn't what you want I suspect it will not give you the flexibility you need. The # char is hard coded to be the terminator. http://wiki.freeswitch.org/wiki/Mod_lua http://wiki.freeswitch.org/wiki/Examples_db_agent_login_lua That should get you started. I closed out your Jira over this issue after I dug deeper into it. /b On Aug 28, 2008, at 11:55 AM, Sheeju Alex wrote:

Brian, I will be using # as a delimiter to authenticate a PIN. Say for e.g I will be using to authenticate a card or bank number.

Thanks SA

Brian West sip:brian@freeswitch.org