Message from log does point to en/us. What led me astray was I was using that message to test the language and it seems it is the only one not working, I have gone thru the code etc and cannot see why it is rejecting it. I am not playing it from the dial plan, when I go to an ivr, press an invalid digit it plays that message, the others appear to be ok.
Darcy
switch_ivr_play_say.c:1749 done playing file
/usr/local/freeswitch/sounds/en/us/callie/ivr/ivr-that_was_an_invalid_entry.wav
Hmm.. I ideally it shouldn't be the situation. If you are playing "invalid_entry" from dialplan then please check console logs if it points to correct language folder but if this from some conference PIN then may need to use language variable in conference audio files path configuration parameters.
On Sun, 2 Dec 2018 at 07:51, Darcy Primrose <fs@voice2net.ca> wrote:
It seems this only partially works, I had it set up correctly but was trying to play the invalid_entry, that plays in english, but if you do a call transfer, it plays your call is being transferred, that plays in french, so a mix and match on what works, or is there an error in my setup. We have been using freeswitch pretty well since it's inception so we are pretty proficient with it.
Darcy
On 2018-11-30 5:44 a.m., Faisal Hanif wrote:
This as simple you just set channel variable language={the-language-shortcode} before playing IVR and install that language sound files.
On Fri, Nov 30, 2018, 3:42 PM Darcy Primrose <fs@voice2net.ca wrote:
We are long time freeswitch users in an area of Canada where there is a
strong english french mix. We have for some time be providing a
multi-lingual experience for the extensions/users quite successfully but
have not been able to get the ivr to switch to a second language. Has
anyone had experience or success with this.
We use en as our prime language code but when specific DIDs are dialed,
we would like the IVR responses to be in french. First, is this
possible in freeswitch and if so, does anyone have any hints on how to
accomplish this.
Thanks
Darcy Primrose
Voice2Net
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Regards,
Faisal Hanif