<extension name="callcenter">

        <condition field="destination_number" expression="^(6789)$">

            <action application="callcenter" data="support@default"/>

        </condition>

    </extension>

<configuration name="callcenter.conf" description="CallCenter">

  <settings>

    <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->

    <!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->

  </settings>

  <queues>

    <queue name="support@default">

      <param name="strategy" value="longest-idle-agent"/>

     .....

      <param name="abandoned-resume-allowed" value="false"/>

    </queue>

  </queues>

  <agents>

    <agent name="1000@default" type="callback" contact="[leg_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />

  </agents>

  <tiers>

    <tier agent="1000@default" queue="support@default" level="1" position="1"/>

  </tiers>

</configuration>