Thanks for the response AVI.  I should have been more clear.

This is a multi-tenant box.  We use it for my 3 offices too.  That is sort of why I mentioned ping and tracert  results were the same, so I should have filled in the rest.  The other tenants have no reported problems, and none of our 3 sites (7 phones) seem to have these issues currently.  I have had all of these issues at one time or another, but write it off to temporary internet throughput variability issues/problems.

I hate to use that excuse even when I truly think it is the problem.  But when the problems are persistent (not constant) I am at a loss what to capture/track/test.  They are looking to me to at least identify the problem and hopefully get it resolved.

I do have the FS logs from at least one of these calls that had one way audio, but I am not proficient enough to spot any audio channel problems.  I can hang in there through dialplan issues and sofia connections/errors and maybe even codec mismatches, but the audio connection information is still one step too far for me.

Should I post those logs or can you offer another plan?

Sean

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Avi Marcus
Sent: Tuesday, November 06, 2012 12:18 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Bad connection diagnostics?

I would like an answer to this, too.

However, here's a place to start: you have 2 legs - you to their VPS, and their VPS to their office phones.

Perhaps there's an issue with the VPS. Can you get their VPS to playback a file and do an echo test? E.g. MOH or similar and call it directly and see if any of the same issues persist. Either way, you've narrowed down where the issue is...

-Avi

On Tue, Nov 6, 2012 at 6:41 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:

Hi,

I have a client who has been working fine for months, but as of late they are reporting connections where the audio only works in one direction or neither and “terrible echo”.

I know they had some issues with their local Cable Connection, but they are supposedly resolved.  Results from “ping –n 50 –l 256 ” and “tracert” are virtually identical to mine from here and I have no issues.   Are there some diagnostics I could run to try and pin this down.  The phones are all cisco 504Gs, the server is a VPS from synapseglobal.

Thanks for any ideas you may have.

Sean

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