Are you sure the number is valid, and you're using the correct dialing prefix?

Generally this hangup cause is returned by the other side. You can confirm that with a SIP trace. If the number is valid and you're sending it in the format they expect then you'll need to chase it up with them to find out why the couldn't route the call.

On 19 January 2016 at 09:00, Deepika Yadav <deepikay@iiitd.ac.in> wrote:

Hi,

I am facing an issue where when I call a mobile phone number from a SIP account using Freeswitch via an external gateway(service provider) I get these logs and call to the recipient is not made:

Logs :

2016-01-19 08:50:21.042365 [NOTICE] switch_channel.c:1055 New Channel sofia/external/919811806537 [ac043fa4-be89-11e5-b585-450e5c1ead46]

2016-01-19 08:50:21.182405 [NOTICE] sofia.c:7539 Hangup sofia/external/XXXXXXXX [CS_CONSUME_MEDIA] [UNALLOCATED_NUMBER]

2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1641 Session 6 (sofia/external/XXXXXXXX) Ended

2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1645 Close Channel sofia/external/919811806537 [CS_DESTROY] 

I also tried the following command  :

sofia profile external restart reloadxml

but did not work

I  tried using some other gateway then it worked fine but how can I remove this issue so that I need not change my gateway service provider.

Regards,

Deepika

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_________________________________________________________________________
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