Thanks Avi,

I have it working using the UUID.  Just before the call diverts to VM it inserts a hash.  The user can then dial # to retrieve(intercept) the call from the VM system.  The VM loopback hangsup at the time the call is intercepted.  Note that in this instance, any extension can retrieve the call by dialling # (this is the main number which rings on all phones).



<extension name="inbound_calls">
        <condition field="destination_number" expression="^(200)$">
                <action application="set" data="ringback=${au-ring}"/>
                <action application="set" data="call_timeout=25"/>
                <action application="set" data="hangup_after_bridge=true"/>
                <action application="set" data="continue_on_fail=true"/>
                <action application="bridge"
                        data="{ignore_early_media=true}sofia/internal/302%${domain_name},sofia/internal/301%${domain_name}"/>
                <action application="answer"/>
                <action application="sleep" data="1000"/>
                <action application="hash" data="insert/${domain_name}-retrieve_vm/global/${uuid}"/>
                <action application="bridge" data="loopback/app=voicemail:default ${domain_name} 301"/>
        </condition>
</extension>





<extension name="retrieve-vm">
                <condition field="destination_number" expression="^(\#)$">
                        <action application="intercept" data="${hash(select/${domain_name}-retrieve_vm/global/${uuid}"/>
                        <action application="answer"/>
                        <action application="sleep" data="1000"/>
                </condition>
        </extension>


Regards,

Dean Coulter

Dyverse Solutions Pty Ltd
PO Box 10888
Adelaide Street
BRISBANE  QLD  4000

Mob +61 (0) 448 859 977

ACN 112 999 452

http://www.dyversesolutions.com.au

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On 02/03/12 10:40, Avi Marcus wrote:
Via ESL or api you could do uuid_transfer but I'm not sure a) how you would know they were still in the VM system and b) what button you'd decide they should push.
But you'd just use hash to store the UUID right before they went to the VM system. Like the redial or intercept code in the default config.

-Avi


On Thu, Mar 1, 2012 at 8:59 AM, Dean Coulter <dean@dyversesolutions.com.au> wrote:
Hi,


Does anyone know how to retrieve an active call from the voicemail system?  I have googled and checked the lists but couldn't find anything.

At a previous employer we had this feature so if you were heading back to your desk to answer the phone and it had gone to VM, you could retrieve the call if the calling party was in the process of leaving a message.  This was a very useful feature as it saved time in listening to messages and returning calls.

Dean



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_________________________________________________________________________
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