HI @Michal,<br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div bgcolor="#FFFFFF" text="#000000">
    <br>
    I have defined callgroup for users that I would like to have in the
    same callgroup.<br>
    <br>
    After call hit public dialplan I make &lt;action application=&quot;info&quot;
    /&gt; but in log I can not see that any variable for that user is
    set. If I make call from default dialplan variables are set and I
    can use them.<br>
    Would it be better to redirect call to default dialplan?<br>
    <br>
    Regards,<br>
    Miha<br>
  </div>

<br></blockquote><br></div>If your calls are hitting the public context then that suggests to me that you are not authenticating the user when he/she calls. If you don&#39;t authenticate then you don&#39;t get the user&#39;s channel variables. This happens, e.g., when you let callers in via ACL with a rule in the &quot;domains&quot; ACL.<br>
<br>If you know which user it is supposed to be then you can cheat and use the set_user app:<br><a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_set_user">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_set_user</a><br>
<br>-MC<br>