-MC

On Fri, Oct 28, 2011 at 12:47 AM, Faisal Rehman <faisal.rehman22@hotmail.com> wrote:

Hi Micheal,

What would be the difference between $14 and $9, will you please a little explain?

Thanks

Faisal Rehman

Date: Thu, 27 Oct 2011 08:40:12 -0700
From: msc@freeswitch.org

To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] Script for ASR & ACD Monitoring

On Thu, Oct 27, 2011 at 1:02 AM, Faisal Rehman <faisal.rehman22@hotmail.com> wrote:

Hi David,

Thanks for sharing the script but will that work too for Asterisk's Master.csv if I needed the ASR & ACD records from that file?

Use $14 (instead of $9) for Asterisk's Master.csv file.

-MC

Regards,

Faisal Rehman

From: david.villasmil.work@gmail.com
Date: Wed, 26 Oct 2011 19:48:57 +0200
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] Script for ASR & ACD Monitoring

Hello,

That's a faily simple bash script.

"cat" the log file to an awk script like so;

cat /usr/local/freeswitch/log/cdr-csv/Master.csv | sed "s/\\\"//g" | awk '{ FS=","; }{ if($9>0){ CONN=CONN+1; } TOTAL=TOTAL+1; }END{ print "CONNECT: "CONN; print "TOTAL: " TOTAL; ASR=(CONN/TOTAL)*100; print "ASR: "ASR; if(ASR<100){ system("echo send email");} }'

the "system" is where you put the mail command

also, bear in mind that the master can get VERY large if you don't rotate it.

david

On Wed, Oct 26, 2011 at 1:59 PM, Faisal Rehman <faisal.rehman22@hotmail.com> wrote:

Hi Waseem,

Thanks for your help, I saw the scripts that were on the link that you provided to me but actually the problem is that I don't want to involve the database though it is a bit difficult task but according to my requirement I just want to read the whole Master.csv file & if the ASR or ACD is low on any server, it should send me email, so my question is how can I skip the database from it to interact directly with the Master.csv file.

Thanks in Advance!!

Faisal Rehman

From: wasim@convergence.pk
Date: Tue, 25 Oct 2011 07:32:35 +0500
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] Script for ASR & ACD Monitoring

Faisal:

Load up the CDR into a db (MySQL or otherwise) ...

For ACD you'll want a SQL query akin
SELECT COUNT(*) AS calls_answered, SUM(billusec) AS billusec, SUM(billusec)/COUNT(*) AS acd FROM freeswitchdb.freeswitchcdr WHERE disposition=1;

For ASR you'll need another query
SELECT COUNT(*) AS calls_total FROM freeswitchdb.freeswitchcdr;
ASR is calls_answered/calls_total
There is sample (read: poor) code in http://jira.freeswitch.org/browse/FS-1981

which a google for "freeswitch ACD ASR" would have helped you get to in the first place.

-wasim

On Mon, Oct 24, 2011 at 15:39, Faisal Rehman <faisal.rehman22@hotmail.com> wrote:

Hi Everyone,

I want to write a script that reads the Master.csv & generate an alert if the ASR & ACD is low from the desired value. Anybody has written such script, please help me write it or provide any sample.

Thanks

Faisal Rehman

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