Hi Naseer,

I am going to monitor the ASR and ACD from the Master.csv file of asterisk (/var/log/asterisk/cdr-csv/Master.csv) & actually the basic requirement is that the script or tool should read the whole file and when ASR, ACD is low from the desired requirement, then we should get an email alert or any notification.

Regards,

Faisal Rehman

> From: nbhatti@gmail.com
> Date: Thu, 20 Oct 2011 14:21:07 +0300

> To: freeswitch-users@lists.freeswitch.org
> Subject: Re: [Freeswitch-users] ASR & ACD Analysis & Monitoring
>
> Hello Faisal,
> We have developed scripts which may do the purpose. Let me know if you
> are interested. I would to get more details about your system as well.
>
> Naseer
>
> On Thu, Oct 20, 2011 at 2:14 PM, Faisal Rehman
> <faisal.rehman22@hotmail.com> wrote:
> > Hi Sam,
> > Will that also generate an email if the ASR & ACD is low from the desired
> > requirements & also it is a little expensive :) so any further idea?
> >
> > Regards,
> >
> > Faisal Rehman
> >
> > ________________________________
> > Date: Thu, 20 Oct 2011 16:00:08 +0500
> > From: govoiper@gmail.com
> > To: freeswitch-users@lists.freeswitch.org
> > Subject: Re: [Freeswitch-users] ASR & ACD Analysis & Monitoring
> >
> > I hope you've already heard about it, not an opensource one but VQManager is
> > the best thing so far I've came across.
> >
> > On Thu, Oct 20, 2011 at 2:21 PM, Faisal Rehman <faisal.rehman22@hotmail.com>
> > wrote:
> >
> > Hi Everyone,
> >
> > First of all I would like to say that I wasn't supposed to ask this question
> > here in this forum that belongs to Free-switch, but I think I can find any
> > help related to Asterisk ASR & ACD monitoring.
> > So I am in search of a reliable open source tool for the real time
> > monitoring of ASR & ACD (Using Asterisk's Master.csv), so any help or
> > suggestions will be highly appreciated.
> >
> >
> > Regards,
> >
> > Faisal Rehman
> >
> >
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