Alan,<br><br>Please collect a debug trace of the call failing. Use &quot;console loglevel debug&quot; at the CLI. Also, use pastebin for the log so that this thread doesn&#39;t get too long. <a href="http://pastebin:freeswitch@pastebin.freeswitch.org/">http://pastebin:freeswitch@pastebin.freeswitch.org/</a><br>
<br>After you have pastebin&#39;d the logs please give us the URL of the pb entry and we&#39;ll have a look.<br>Thanks,<br>MC<br><br><div class="gmail_quote">On Wed, Aug 18, 2010 at 8:10 PM, alan lo <span dir="ltr">&lt;<a href="mailto:alanlo@commverge.com">alanlo@commverge.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">









<div link="blue" vlink="blue" style="word-wrap: break-word;" lang="ZH-TW">

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<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: &quot;Arial Unicode MS&quot;; color: blue;" lang="EN-US">Thx
for the answer, but I tried but it doesn’t work.</span></font></p>

<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: &quot;Arial Unicode MS&quot;; color: blue;" lang="EN-US">Below
is some of my code in my file ”v_IVR_demo.xml” under folder “ivr_menus”</span></font></p>

<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US">&lt;extension name=&quot;submenu&quot;&gt;</span></font></i><font color="black"><span style="color: black;" lang="EN-US"></span></font></pre>
<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US">  &lt;condition field=&quot;destination_number&quot; expression=&quot;^(submenu)$&quot;&gt;</span></font></i><font color="black"><span style="color: black;" lang="EN-US"></span></font></pre>
<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US">    &lt;action application=&quot;ivr&quot; data=&quot;m800_ivr_submenu_country_select&quot;/&gt;</span></font></i><font color="black"><span style="color: black;" lang="EN-US"></span></font></pre>
<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US">  &lt;/condition&gt;</span></font></i><font color="black"><span style="color: black;" lang="EN-US"></span></font></pre>
<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US">&lt;/extension&gt;</span></font></i><font color="black"><span style="color: black;" lang="EN-US"></span></font></pre>


<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: &quot;Arial Unicode MS&quot;; color: blue;" lang="EN-US"> </span></font></p>

<pre><i><font color="black" face="細明體" size="3"><span style="font-size: 12pt; color: black; font-style: italic;" lang="EN-US">&lt;entry action=&quot;menu-exec-app&quot; digits=&quot;1&quot; param=&quot;transfer submenu XML&quot;/&gt;</span></font></i><font color="black"><span style="color: black;" lang="EN-US"></span></font></pre>


<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: &quot;Arial Unicode MS&quot;; color: blue;" lang="EN-US"> </span></font></p>

<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: &quot;Arial Unicode MS&quot;; color: blue;" lang="EN-US">The
call dropped immediately after I press 1 in the phone</span></font></p>

<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: &quot;Arial Unicode MS&quot;; color: blue;" lang="EN-US">Below
is the log. Phone number and IP are masked with (MyPhone) and (MyIP)
respectively. </span></font></p>

<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19 10:47:34.220750 [NOTICE] mod_dptools.c:720
Channel [sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font>] has been answered</span></font></p>

<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19 10:47:44.892625 [NOTICE] switch_ivr.c:1450
Transfer sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font> to
XML[submenu@public]</span></font></p>

<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19 10:47:44.892625 [NOTICE] switch_cpp.cpp:597
Hangup sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font> [CS_ROUTING]
[NORMAL_CLEARING]</span></font></p>

<p class="MsoNormal" style=""><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19 10:47:44.892625
[NOTICE] switch_core_session.c:1188 Session 6 (sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font>) Ended</span></font></p>


<p class="MsoNormal"><font face="Arial" size="1"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">2010-08-19 10:47:44.892625 [NOTICE]
switch_core_session.c:1190 Close Channel sofia/external/<font color="blue"><span style="color: blue;">(MyPhone)</span></font>@<font color="blue"><span style="color: blue;"> (MyIP)</span></font> [CS_DESTROY]<font color="blue"><span style="color: blue;"></span></font></span></font></p>


<p class="MsoNormal"><font color="blue" face="Arial Unicode MS" size="3"><span style="font-size: 12pt; font-family: &quot;Arial Unicode MS&quot;; color: blue;" lang="EN-US"> </span></font><br></p></div></div></blockquote>
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