Adelia,

Is everything in one large subnet?  I see 10.1.50.n addresses as well as 10.50.1.n addresses.  That means you have 2 subnets OR you have subnet mask of 255.255.0.0.  That is certainly a valid mask for that private subnet, but everything must be using the same subnet.

If you instead have a NAT router connecting these subnets, they are not on the “same internal network” and you have a NAT/SIP ALG issue as Brian stated.

If they are all on a single subnet w/ 255.255.0.0, something must be different in the configuration of the phones or directory entries.

Let us know what you have for actual topography.  What routers and switches are involved?

Thanks,

Sean

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Adelia C.
Sent: Monday, March 24, 2014 8:03 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] SjPhone not sending its IP in VIA

Thank you Brian.
Can this be the case, even though I copied the log from the SjPhone log? That log already shows the missing IP.
All clients are on the same internal network, this is a testing environment and not PROD.
If ALG would be the culprit, shouldn't all soft clients be affected?
Thanks for taking time to help.
A.C.

From: brian@freeswitch.org
Date: Mon, 24 Mar 2014 18:38:15 -0500
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] SjPhone not sending its IP in VIA

Sounds like you have yourself a broken SIP ALG in the path.
--
Brian West
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On Mar 24, 2014, at 6:10 PM, Adelia C. <hexade@hotmail.com> wrote:
 
> Registering different users with a FreeSwitch PBX.
> One of the users is not sending its VIA info. SIP Register is getting to FreeSwitch without the last hop info.
> 
> Good user SIP Register (as copied from SjPhone logs):
> 
>  2014-03-24 22:30:29.848 UDP LOCAL->10.50.1.152:5060
> REGISTER sip:10.50.1.151 SIP/2.0
> Via: SIP/2.0/UDP 10.50.1.151;branch=z9hG4bK0a320197000003c15330b205000007ea0000028f;rport
> From: "unknown" <sip:1000@10.50.1.151>;tag=252966603e7f
> To: <sip:1000@10.50.1.151>
> Contact: <sip:1000@10.50.1.151>;expires=60
> Call-ID: 2C84588A287641818D3DC8FA18F6A3880x0a320197
> CSeq: 263 REGISTER
> Expires: 60
> Max-Forwards: 70
> User-Agent: SJphone/1.65.377a (SJ Labs)
> Content-Length: 0
> 
> Bad user SIP Register (as copied from SjPhone logs):
> 
> 2014-03-24 22:35:38.975 UDP LOCAL->10.50.1.152:5060
> REGISTER sip:10.1.50.143 SIP/2.0
> Via: SIP/2.0/UDP ;branch=z9hG4bK00000000000000fc5330b32b000014fb0000003a;rport
> From: "unknown" <sip:1007@10.1.50.143>;tag=fac15ab67d8
> To: <sip:1007@10.1.50.143>
> Contact: <sip:1007@>;expires=120
> Call-ID: FFD4E989F2F941EE80397C57E4B079D80x00000000
> CSeq: 59 REGISTER
> Expires: 120
> Max-Forwards: 70
> User-Agent: SJphone/1.65.377a (SJ Labs)
> Content-Length: 0
> 
> Note the different VIAs and CONTACTs. 
> Anyone seen this before? Of all SjPhone users I configured for my colleges, this one is not working and I can't figure what the difference is.
> I can't spot the difference in what I set up amongst multiple users (OS not unique, same install, same profile configs). This one user can't register.
> 
> Thx!
> A.C.
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