Hi Seven,
I am exactly looking for this functionality.
Please let me know when you are finished with new queue manager app. I’ll try
it in my call center.
Regarding Patch: is it already part of SVN trunk? If not then could you help me
how to install it, I have no programming background.
Many Thanks.
From:
freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
On Behalf Of seven
Sent: Wednesday, May 06, 2009 4:17
AM
To:
freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users]
Inboud Call Queue
On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:
Hi
Michael,
Thanks for a quick reply.
I would definitely create a test environment, but my question is that will it
work in required way?
I read that in Mod_fifo agent has to call in queue but I need that all incoming
calls are automatically distributed between available agents or if all are busy
then should go to voicemail.
I'm working on a call center like queue scenario right now, I'm
pretty sure it call automatically distributed to available agents, but the
customer will stay in the queue if all agents are busy by default. You can bind
a key to the channel and play a message repeatedly to guide the customer to
voicemail by press a key.
Also maybe you need this patch to make the fifo works as desired.
I would join IRC for further assistance.
Thanks.
From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On
Behalf Of Michael
Collins
Sent: Tuesday, May 05, 2009 7:19 PM
To:
Subject: Re: [Freeswitch-users] Inboud Call
Queue
On Tue, May 5, 2009 at 9:55 AM, Saeed
Ahmed <saeedahmad1981@gmail.com>
wrote:
Hi All,
In an inbound call center scenario is it possible that customers calls in and
calls are distributed between online (who are registered on FS and in idle
state) agents. I saw some on going discussion on list where it looks that
currently it’s not possible but I am newbie so maybe I didn’t understand it
well. If it’s possible then please give me a start point that how can I
implement it.
I would start here:
http://wiki.freeswitch.org/wiki/Mod_fifo
I strongly recommend that you set up a FreeSWITCH server and play around with
it so that you can learn the pros and cons of using the FIFO queues. It would
be best if you could set up a few phones and set them as FIFO agents and then
have someone help you make test calls so that you can emulate your CC
environment.
Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had
real world experience with mod_fifo and they might be in a good position to
answer your questions real-time.
-MC
_______________________________________________
Freeswitch-users mailing list
Freeswitch-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org