On Thu, Apr 4, 2013 at 11:16 AM, Avi Marcus <avi@avimarcus.net> wrote:

Indeed, outbound_caller_id_name is just a variable.

To use it you have to tell the dialplan to set effective_caller_id_name=${outbound_caller_id_name}.

effective_caller_id_name IS a variable that actually gets used.

(The default dialplan does this.)

I'm sorry, I should have explained it better.

I do use the method in the default dialplan that sets:

effective_caller_id_name=${outbound_caller_id_name}

and

effective_caller_id_number=${outbound_caller_id_number}

for outgoing calls through the gateway (Flowroute).

The annoying issue is that while the outbound_caller_id_number gets sent correctly, the outbound_caller_id_name gets lost somewhere between the gateway and my POTS line, which seems to use a CNAM lookup instead. I have been told that this is because many parts of the PSTN do not pass the "NAME" part of the Caller-ID.

Steve