I do understand that maintaining a mailing list, and all the issues that come with it, is a thankless chore. I run several myself and can relate to the frustration.
However, from my perspective, it is by far the most effective way to engage the broadest swath of users, for reasons already outlined by others. Only a small, hardcore group of forum enthusiasts who particularly like that medium will participate in forums; average people won't bother to keep up with the forum because it requires work.
The net effect is that people only come to ask a specific question, the number of experts usefully answering questions is reduced, and that users don't stay broadly abreast of trends and project info which would otherwise smile out in some way from their inbox.
-- Alex
--
Alex Balashov
Principal Consultant
Evariste Systems LLC
Web: https://evaristesys.com
Tel: +1-706-510-6800
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