1) update to lastest trunk (you are at least 1000 revisions behind)<br>2) disable the presence debug in sofia.conf<br>3) enable sip trace instead &quot;sofia profile internal siptrace on&quot;<br>4) reproduce your problem.<br>
<br>Make sure you include more of the log from before the hangup happened.<br>The one you posted here is missing some of the info from the few seconds prior but with the incomplete<br>info it looks like the other side sent a BYE ending the call.<br>
<br><br><div class="gmail_quote">On Thu, May 21, 2009 at 10:09 PM, Dale Trub <span dir="ltr">&lt;<a href="mailto:daletrub@gmail.com">daletrub@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>Thanks Brian!  To answer your questions:</div><div>Freeswitch svn revision: 12148</div><div>Centos rev: 2.6.18-92.el5</div><div><br></div><div>And apologies, actually I guess we&#39;re using g711 not 729.</div><div><br>

</div><div>Jason:  I agree it would seem to be on the switch/telco side.  And, the telco says many other people are in the same set-up as us and don&#39;t have any issues, so they&#39;re insisting it&#39;s on our end.</div>

<br><div class="gmail_quote"><div><div></div><div class="h5">On Thu, May 21, 2009 at 7:28 PM, Brian West <span dir="ltr">&lt;<a href="mailto:brian@freeswitch.org" target="_blank">brian@freeswitch.org</a>&gt;</span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div></div><div class="h5">
<div style=""><br><div><div><div>On May 21, 2009, at 9:15 PM, Dale Trub wrote:</div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>

We&#39;re running FreeSwitch as part of a teleconferencing service, inside a telcom (so no </div><div>internet latency/NAT issues) and using g.729</div></span></blockquote><div><br></div></div><div>So you&#39;re using g729 with conferences?</div>

<div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>

We are receiving some complaints of dropped calls, </div><div>including from landlines.   This means they join the conference, and x minutes in they simply drop.</div><div><br></div><div>I know that cellphones tend to drop calls frequently, but landlines</div>

<div>are pretty reliable, and we&#39;re hearing it a lot.  From the FreeSwitch side of things, it just</div><div>looks like those callers hung up (but then dialed back in just a moment later).</div><div><br></div><div>I&#39;m attaching two different snippets of the FS log files where these issues are occurring.<br>

</div></span></blockquote><div><br></div></div><div>Next time please call them .txt because you cause extra work to have to open them otherwise.</div><div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>

Does anyone have any recommendations about how to troubleshoot this?</div><div><br></div><div>Any known issues/patches in FS that could be biting us?</div></span></blockquote><div><br></div></div><div>Depends you failed to include some very valid info such as what version or svn rev you&#39;re running and what linux distro.</div>

<div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>

Is there some SIP logging we can do to debug?</div></span></blockquote><div><br></div></div><div>Yes covered on the wiki.  <a href="http://wiki.freeswitch.org/wiki/Debugging_Freeswitch" target="_blank">http://wiki.freeswitch.org/wiki/Debugging_Freeswitch</a></div>

<div><br><blockquote type="cite"><span style="color: rgb(0, 0, 0);"><div>Are there any paid contractors avail who would have the expertise to look into this?</div></span></blockquote><div><br></div></div><div>email <a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a></div>

<div><br><blockquote type="cite"><span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>

Any help appreciated ... this is a major issue for us!</div><div><br></div><div>Thanks much,</div><div><br></div><div>-Dale</div></span><br></blockquote></div></div><br><div> <span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div style="">

<span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div style="">

<span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div style="">

<div>Brian West</div><div><a href="mailto:brian@freeswitch.org" target="_blank">brian@freeswitch.org</a></div><div><br></div></div></span>-- Meet us at ClueCon!  <a href="http://www.cluecon.com/" target="_blank">http://www.cluecon.com</a><br>

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