it&#39;s probably the designed wrapup time for agents.<br><br>fifo_consumer_wrapup_time var controls this wait time in milliseconds and the default is 5 sec.<br><br><br><br><div class="gmail_quote">On Sun, Apr 19, 2009 at 12:08 AM, Matthew Fong <span dir="ltr">&lt;<a href="mailto:mattdfong@gmail.com">mattdfong@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I tried using fifo in an environment with about 9 agents last week, but ran into some issues, that I&#39;m trying to piece together. The system is setup on a new ubuntu 64-bit machine and it should be plenty fast to handle this load. The delay does not occur when testing with a single agent...so it&#39;s hard for me to replicate on my vmware-based development machine, but thought I&#39;d toss this out to the community to see if anyone has any suggestions<div>

<br></div><div>I&#39;m using fifo in the reverse sense, in that my &quot;agents&quot; are put into a fifo, and an outbound call (a &quot;contact&quot;) take an agent out of the fifo once the call is answered. I did this because it is an outbound call center, not an inbound one, and in reality I have agents waiting for a contact...not callers waiting for an agent.</div>

<div><br></div><div>Anyway, on about all my calls the logs indicate (and the agents I&#39;m working with confirm), it appears to be taking &gt; 5 seconds to actually bridge a call once the outbound &quot;contact&quot; channel is answered by FS and the channel takes an agent out of the fifo. I&#39;ve attached a snipet of the fs.log and the dialplan below. But from timestamps it appears the delay is caused somewhere between these EXECUTE commands</div>

<div><br></div><div><div>EXECUTE sofia/external/1XXX4951027 set_user(default@)</div><div>EXECUTE sofia/external/1XXX4951027 db(insert/-spymap/1800XXX8234/aa763964-2933-11de-bbea-318f8f194b60)</div><div>EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/1800XXX8234/1990)</div>

<div>EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/global/aa763964-2933-11de-bbea-318f8f194b60)</div><div>EXECUTE sofia/external/1XXX4951027 answer()</div><div>EXECUTE sofia/external/1XXX4951027 set(fifo_caller_consumer_import=hh_stomp,hh_user)</div>

<div><br></div><div>when I looked at this..nothing pops out as out of the ordinary, that should cause &gt;5 seconds delay. Your thoughts please ..</div><div><br></div><div>Thanks.</div><div><br></div><div>--matt</div><div>

<br></div><div>Full Log:</div><div><div>2009-04-14 16:35:18 [DEBUG] mod_sofia.c:173 sofia_on_execute() sofia/external/1XXX4951027 SOFIA EXECUTE</div><div>2009-04-14 16:35:18 [DEBUG] switch_core_state_machine.c:151 switch_core_standard_on_execute() sofia/external/1XXX4951027 Standard EXECUTE</div>

<div>EXECUTE sofia/external/1XXX4951027 set(open=true)</div><div>2009-04-14 16:35:18 [DEBUG] mod_dptools.c:748 set_function() sofia/external/1XXX4951027 SET [open]=[true]</div><div>EXECUTE sofia/external/1XXX4951027 set(use_profile=default)</div>

<div>2009-04-14 16:35:18 [DEBUG] mod_dptools.c:748 set_function() sofia/external/1XXX4951027 SET [use_profile]=[default]</div><div>EXECUTE sofia/external/1XXX4951027 set_user(default@)</div><div>EXECUTE sofia/external/1XXX4951027 db(insert/-spymap/1800XXX8234/aa763964-2933-11de-bbea-318f8f194b60)</div>

<div>EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/1800XXX8234/1990)</div><div>EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/global/aa763964-2933-11de-bbea-318f8f194b60)</div><div>EXECUTE sofia/external/1XXX4951027 answer()</div>

<div>EXECUTE sofia/external/1XXX4951027 set(fifo_caller_consumer_import=hh_stomp,hh_user)</div><div>2009-04-14 16:35:42 [DEBUG] mod_dptools.c:748 set_function() sofia/external/1XXX4951027 SET [fifo_caller_consumer_import]=[hh_stomp,hh_user]</div>

<div>EXECUTE sofia/external/1XXX4951027 set(fifo_consumer_exit_key=5)</div><div>2009-04-14 16:35:42 [DEBUG] mod_dptools.c:748 set_function() sofia/external/1XXX4951027 SET [fifo_consumer_exit_key]=[5]</div><div>EXECUTE sofia/external/1XXX4951027 fifo(2 out wait undef undef)</div>

<div>2009-04-14 16:35:42 [DEBUG] switch_channel.c:182 switch_channel_audio_sync() sofia/external/1XXX4951027 receive message [AUDIO_SYNC]</div><div>2009-04-14 16:35:43 [DEBUG] switch_ivr_bridge.c:911 switch_ivr_multi_threaded_bridge() sofia/external/1XXX4951027 receive message [BRIDGE]</div>

<div><br></div><div><br></div><div>Dialplan that Inbound &quot;Contact&quot; Calls are placed in</div><div><div>    &lt;extension name=&quot;1990&quot;&gt;&lt;!--ag_incoming_q--&gt;</div><div>      &lt;condition field=&quot;destination_number&quot; expression=&quot;^1990$&quot;&gt;</div>

<div>        &lt;action application=&quot;answer&quot;/&gt;</div><div>        &lt;action application=&quot;set&quot; data=&quot;fifo_caller_consumer_import=hh_stomp,hh_user&quot;/&gt;</div><div>        &lt;action application=&quot;set&quot; data=&quot;fifo_consumer_exit_key=5&quot;/&gt;</div>

<div>        &lt;action application=&quot;fifo&quot; data=&quot;${ag_qcall} out wait undef ${ag_dnc_msg}&quot;/&gt;</div><div>      &lt;/condition&gt;</div><div>    &lt;/extension&gt;</div></div><div><br></div><div><br></div>

<div>Dialplan for &quot;my&quot; Agent Calls:</div><div><div>    &lt;extension name=&quot;1992&quot;&gt;&lt;!--ag_wait--&gt;</div><div>      &lt;condition field=&quot;destination_number&quot; expression=&quot;^1992$&quot;&gt;</div>

<div>        &lt;action application=&quot;playback&quot; data=&quot;hh/hh-doorbell.wav&quot;/&gt;</div><div>        &lt;action application=&quot;fifo&quot; data=&quot;${ag_qcall} in currency/dollars.wav $${hold_music}&quot;/&gt;</div>

<div>      &lt;/condition&gt;</div><div>    &lt;/extension&gt;</div></div><div><br></div></div></div>
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