Hello Michael,

thank you for pointing this out, it seems mod_fifo looks exactly like what we would need, well, apart from the asterisk call-strategies, but I think we can live with  that.

Best,
Ray

----- Mensaje original -----
De: "Michael Collins" <msc@freeswitch.org>
Para: "FreeSWITCH Users Help" <freeswitch-users@lists.freeswitch.org>
Enviados: Jueves, 2 de Diciembre 2010 2:08:54 GMT +01:00 Amsterdam / Berlín / Berna / Roma / Estocolmo / Viena
Asunto: Re: [Freeswitch-users] mod_callcenter and peridic announcements

mod_fifo supports periodic announcements. mod_fifo and mod_callcenter are two different ways to accomplish the same basic task, namely to queue up incoming calls and pass them to agents as efficiently as possible. 

-MC

On Wed, Dec 1, 2010 at 7:44 AM, Raimund Sacherer <raimund.sacherer@logitravel.com> wrote:
Hello Freeswitch List.

We are evaluating switching our asterisk based call center (around 150 agents) over to freeswitch.

Among other things I noticed that the mod_callcenter module does not have the possibility to use periodic announcements. Could these be implemented somehow ... like, with ESL or something else?


I want to try out the Spice Technologies (or is it now OpenACD) callcenter solution, but this will be a further project as we first want to switch to freeswitch as soon as possible as we have instability problems which we want to get rid off.

Thank you for your support,

Ray


--
Raimund Sacherer
Dpto. de Sistemas
Agencia de Viajes Online

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