We&#39;ve got 10 callers using our FS server (outbound call-center), and they&#39;re reporting that during some calls they lose audio for a while (it varies, but they&#39;ve said half a minute is typical).<br><br>It&#39;s calling from softphone -&gt; FS -&gt; gateway<br>


<br>It&#39;s intermittent though - happens to all the users, but only some calls, and it happens frequently for a while, then goes away for a while.<br><br>I can&#39;t think where to start looking to find the problem - still trying to arrange for them to keep a record of affected calls so I can look in the logs, but I have looked at a couple of examples already with no obvious problems there. (Besides, the logs are generally quiet during the call anyway.)<br>


<br>Any suggestions of where to look or what else to try?<br><br>In the wiki it talks about some new sofia debug commands, but doesn&#39;t explain them at all - anyone know if they&#39;d help?<br><a href="http://wiki.freeswitch.org/wiki/Sofia#Debugging_Sofia-SIP">http://wiki.freeswitch.org/wiki/Sofia#Debugging_Sofia-SIP</a><br>

<br>sofia global debug sla<br>sofia global debug presence<br><br>Or do I need to packet-trace everything, then troll through that?<br><br clear="all">Cheers,<br>Fraser<br><br><br>