What's the user_id of "User1@example.com"? Is it "User1" or "user1"? (BTW, this is a classic example of why alphanumeric usernames are a bad idea in a telephony environment.)

I would recommend that you enforce some policy, like always use all lower case. (I've poked around in the source code and I don't see any easy way to make alpha usernames be case insensitive.)

-MC

On Fri, Oct 1, 2010 at 2:50 PM, Peter Hinman <Peter.Hinman@parcelpool.com> wrote:
 I'm trying to get FS working with alphanumeric UserIDs.  I'm running
into a problem when user1 registers using mixed case (User1@example.com)
and then user2 tries to reach user1 by dialing "user1" instead of "User1".

FS fails to make the connection between the two extensions and reports:
[ERR] switch_ivr_originate.c:2648 Cannot create outgoing channel of type
[error] cause: [USER_NOT_REGISTERED]

The dial plan string for bridging my internal users is:
<action application="bridge"
data="user/${dialed_extension}@${domain_name}"/>

Is there a way to use alphanumeric UserIDs and bridge calls between
internal extensions when the dialing user doesn't know exactly how
(upper, lower, mixed case) the destination user/extension registered
with FS?

--
Peter Hinman
ParcelPool.com
Office: 801-434-7400
Cell: 801-830-8292



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