We are using ESL, and for the test purpose we are trying to use the Answer command for our first usecase, but it's not working, here is the scenario.
We initiated a manual call from the phone A to phone B, If the phone B is ringing, (either via a direct call from SIP Phone A, or a proper inbound call from a customer , which hit IVR and than park on the phoneB), I am considering agent is available on phone, and i don't want to answer it from the direct phone answer button, rather from a Web Interface with a button to answer, We are trying to answer with "Answer" command but its not working.
Can you help us on that
Malik Ehtasham, Lead ProjDev
