Post a FreeSWITCH debug log of the incoming call. Use pastebin.freeswitch.org and select "FreeSWITCH Log" as the syntax highlighting. Paste the URL in this email thread and we'll take a look.

-MC

On Tue, May 21, 2013 at 9:35 PM, Mike Hendrie <mike@hendrienet.com> wrote:

Correction:

I had a second dialplan in the public folder that was causing confusion. Below is the dialplan I am using.

If I change the extension in the dialplan from 1000 to 1001 I get the appropriate voice mail extension, however, the phones never ring.

I have the fs configured as a multi-tenant solution. 

Could the dialplan be using the default extensions (1000 and 1001) under /conf/directory/default and not reference the /conf/directory/GothamCity.xom domain? That would explain why I get to the voicemail for the correct extension when the phone never rings.

Thanks

=====

 /usr/local/freeswitch/conf/dialplan/public/GothamCity.xom.xml

<include>

  <extension name="GothamCity.xom 1001">

    <condition field="destination_number" expression="^1?(2624481175)$">

       <action application="set" data="domain_name=GothamCity.xom"/>

       <action application="transfer" data="1001 XML default"/>

    </condition>

  </extension>

</include>

=====

/conf/directory/GothamCity.xom.xml

  <domain name="GothamCity.xom">

    <params>

      <param name="dial-string" value="{^^:sip_invite_domain=${dialed_domain}:presence_id=${dialed_user}@${dialed_domain}}${sofia_contact(*/${dialed_user}@${dialed_domain})}"/>

    </params>

    <variables>

      <variable name="record_stereo" value="true"/>

      <variable name="user_context" value="default"/>

      <variable name="default_gateway" value="$${default_provider}"/>

      <variable name="default_areacode" value="$${default_areacode}"/>

      <variable name="transfer_fallback_extension" value="operator"/>

    </variables>

    <groups>

      <group name="GothamCity.xom">

        <users>

          <X-PRE-PROCESS cmd="include" data="GothamCity.xom/*.xml"/>

        </users>

      </group>

      <group name="sales">

        <users>

          <!--

              type="pointer" is a pointer so you can have the

              same user in multiple groups.  It basically means

              to keep searching for the user in the directory.

          -->

          <user id="1000" type="pointer"/>

          <user id="1001" type="pointer"/>

          <user id="1002" type="pointer"/>

          <user id="1003" type="pointer"/>

          <user id="1004" type="pointer"/>

        </users>

      </group>

=====

On Tue, May 21, 2013 at 9:27 PM, Mike Hendrie <mike@hendrienet.com> wrote:

Thank you for your assistance. I made the suggested modification below, however, when calling the number it goes directly to voicemail.

  /usr/local/freeswitch/conf/dialplan/public/GothamCity.xom.xml

<include>

  <extension name="vitel-inbound">

    <condition field="destination_number" expression="^1?(262xxxxxxx)$">

       <action application="transfer" data="1000 XML default"/>

    </condition>

  </extension>

</include>

<snip>

--
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
http://www.ClueCon.com
http://www.OSTAG.org

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