> "Another satisfied customer!" :D Now it's time to throw some of that
> Canadian colored money at Tony's paypal account. ;)
> BTW, what kind of solution are you developing?
> -MC
Tech support call center solution right now, with bidirectional
calling.  If a customer calls in and no one is available, they have the
option of requesting a callback instead of waiting online, so both
inbound and outbound calls have to be handled.  I'm also having fun with
skill-based routing of calls (which is more complex than mod_fifo can
handle.)

Very interesting. Okay, keep us posted on how your setup is coming along. You might also want to join the Wednesday morning conference calls and talk to some of the other users as well as listen to some of the presentations. Next week Math will be discussing mod_sofia in excruciating detail. :)

-MC