On Thu, Sep 24, 2009 at 1:09 AM, Remko Kloosterman <R.Kloosterman@mtel.nl> wrote:

Hello Michael,

Do you still want to follow up on this? I’m having difficulty gathering the old stuff in an understandable form. Also, it looks like the open source ACD Spice Telephony by Andrew Thompson can do just what you might need.

I had totally forgotten about Andrew's stuff! Unless people want to build their own 100% community/free/DIY version of a skill-based ACD then I say let's all play with SpiceCSM and help improve it.
-MC