SPA504G: 7.4.8a

SPA942: 6.1.5(a)

SPA962: 6.1.5(a)

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of curriegrad2004
Sent: 17 February 2012 19:18
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Dropped calls on transfer

What's the phones firmware anyways?

On 2012-02-17 8:23 AM, "Brian Foster" <bdfoster@endigotech.com> wrote:

I have an SPA921, and i could not get blind transfer/attended transfer/conference to work either.

2012-02-17 11:19:01.258020 [WARNING] sofia.c:6720 Cannot transfer channels that are not in a bridge.

...that's the error message I get. This is probably a bug or the phone isn't actually set up right. I'm going to do some research.

-BDF

On Fri, Feb 17, 2012 at 3:38 AM, Daniel Knaggs <Daniel.Knaggs@realitysolutions.co.uk> wrote:

What commands do you want me to run under the CLI?

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale
Sent: 16 February 2012 17:04

To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Dropped calls on transfer

Its ok if its large. The point is to get the maximum debug while the issue happens to determine the problem.

the little snippet you showed is not enough to go on.

If you can single out a section of log that shows the whole attempt to perform the transfer with the sip trace and debug enabled I can try to tell you what your problem is (its not a common problem so its specific to something you have , [phone type, config, dialplan])

On Thu, Feb 16, 2012 at 3:00 AM, Daniel Knaggs <Daniel.Knaggs@realitysolutions.co.uk> wrote:

Sorry Anthony, I didn’t see it – it was getting late last night.

I’ve read it now.

How large are these logs going to get? We’re running on ISDN with calls coming in practically every minute. At the moment the “freeswitch.log” per day is over 20MB (it rotates the log every 10MB).

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale
Sent: 15 February 2012 22:49

To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Dropped calls on transfer

Did you not see my last email?

On Wed, Feb 15, 2012 at 4:36 PM, Daniel Knaggs <Daniel.Knaggs@realitysolutions.co.uk> wrote:

Thanks for a reply, Brian.

That’s what I told them they should be doing but they won’t listen. I cringe when I overhear someone saying “call straight through” (ie, “I’ve pressed xfer twice”) ;)

Looking at the logs when it happens it would appear that a hangup request came from the phone and not the PBX, does that sound right?

Maybe this will help from my debugging last week during a transfer: -

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1613 (FreeTDM/1:1/000) State Change CS_EXECUTE -> CS_HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal FreeTDM/1:1/000 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1615 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal FreeTDM/1:1/000 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 487 [ORIGINATOR_CANCEL]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE

2012-02-08 14:28:26.614963 [NOTICE] switch_ivr_originate.c:2459 Cannot create outgoing channel of type [user] cause: [ATTENDED_TRANSFER]

2012-02-08 14:28:26.614963 [DEBUG] mod_sofia.c:222 sofia/internal/sip:216@X.X.X.104:5060 SOFIA HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:749 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_HIBERNATE -> CS_RESET

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 601 [ATTENDED_TRANSFER]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE going to sleep

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_RESET

2012-02-08 14:28:26.614963 [INFO] mod_dptools.c:2900 Originate Failed. Cause: ATTENDED_TRANSFER

Here is a different one I’ve seen today: -

2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/212@X.X.X.2) Callstate Change EARLY -> HANGUP

2012-02-15 13:05:09.651368 [NOTICE] switch_channel.c:3276 Hangup sofia/internal/212@X.X.X.2 [CS_EXECUTE] [INCOMPATIBLE_DESTINATION]

2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2871 Send signal sofia/internal/212@X.X.X.2 [KILL]

2012-02-15 13:05:09.651368 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/212@X.X.X.2 [BREAK]

2012-02-15 13:05:09.651368 [DEBUG] switch_ivr_originate.c:3222 sofia/internal/212@X.X.X.2 Media Establishment Failed.

2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/sip:211@X.X.X.105:5060) Callstate Change ACTIVE -> HANGUP

2012-02-15 13:05:09.651368 [NOTICE] switch_ivr_originate.c:3224 Hangup sofia/internal/sip:211@X.X.X.105:5060 [CS_CONSUME_MEDIA] [INCOMPATIBLE_DESTINATION]

Also had one report of it dropping a call after taking a call off-hold but no more.

Jira? Sorry what is that?

	Daniel Knaggs Software Developer
	Reality Solutions Ltd, 1 Global Business Park, Hamburg Road, Kingston upon Hull, East Yorkshire, HU7 0AE Tel: 01482 828000 / Fax: 01482 373100 Daniel.Knaggs@realitysolutions.co.uk www.realitysolutions.co.uk

Sage Accredited Business Partner serving businesses in Yorkshire & Lincolnshire

Description: cid:image6a28e2.PNG@68fbc2d4.4c8c5174

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian West
Sent: 15 February 2012 18:58
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Dropped calls on transfer

If your users want to do that they should be doing a blind transfer (Users are hard to train). Collect data, use latest git, open jira.

On Feb 15, 2012, at 8:37 AM, Daniel Knaggs wrote:

Hello,

We’ve recently switched from Asterisk to FreeSwitch and experiencing a minor problem.

Currently we’ve got twenty LinkSys/Cisco phones (12x SPA942, 6x SPA962, and 2x SPA504) and experiencing dropped calls when transferring calls.

This seems to happen more often when the caller has hit the xfer button for the second time before the callee has even answered the phone. But sometimes drops no more than one call a day if the caller waits until the callee has answered.

· All phones are running the latest firmware (v6) and have been factory reset

· FreeSwitch is running on version “1.0.head (git-b9b7266 2012-02-10 12-23-58 -0600)”

· RTP packet size has been changed to 0.020 as per wiki for all phones

Has anyone got any ideas?

--
Brian West
FreeSWITCH Solutions, LLC
Phone: +1 (918) 420-9266
Fax: +1 (918) 420-9267
brian@freeswitch.org
http://www.freeswitch.org

_________________________________________________________________________
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--
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--
Brian D. Foster
Endigo Computer LLC
Email: bdfoster@endigotech.com
Phone: 317-429-1069
Indianapolis, Indiana, USA

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