Chances are that is what you set it to on the user. Verify the users settings in the directory.

/b

On Jun 2, 2009, at 6:28 AM, Brad Tuan wrote:

Why the Caller-Username is "97719006" but the Caller-Caller-ID-Name is "Extension 97730002"??

-- Meet us at ClueCon!  http://www.cluecon.com