This is known as an attended transfer, however I'm not sure that is what is happening here because if they are hitting voicemail after you just spoke to someone, then that can't be an attended transfer.

Can you tell us what phone equipment you are using to do this?

Can you attempt to reproduce this using two softphones (such as 3cxphone) on a PC?

Can you try a blind transfer and see if the same problem occurs?

If you are still able to reproduce this using softphones, then you'll need to capture your logs using;

sofia global siptrace on
sofia loglevel all 9
sofia tracelevel alert
console loglevel debug
fsctl debug_level 10

Also have a read of the following post, it could be related to your problem;

http://lists.freeswitch.org/pipermail/freeswitch-users/2010-April/057041.html

Hope this helps

Cal

On Wed, Sep 25, 2013 at 9:50 PM, Charles Bujold <cjbujold@accra.ca> wrote:

Need help trying to figure out the problem.

I’m having a problem with transferring calls between 2 offices. Office A where the freeswitch server resided receives the call which is sent and answered by a user in Office B (connected and using the Freeswitch server located in office A) . User in office 2 wants to transfer the call to a user located in Office A.

The problem is the call transfer seems to work in part, in that the calling person is placed on hold and hears the music on hold, while the user in Office B talks to the user In office A to let them know who is calling. The user in office B hang up the call having talked to the end user in office A to complete the transfer. At that point the Caller is not transferred to the user in office A but is transferred to the voicemail of the User in office A. What we want is once the user in office B hangs up the transfer is made to user A and not his voicemail.

Trying to find the error in the call log and I am unable to locate the problem. Can you suggest what to look for or even better what could be the problem.

Thanks

Cjb

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org