On 18.09.2013 10:09, Vincent Xia wrote:
> hi Mimiko, could you post your queue configuration and the dialplan that
> does the transfer, if possible?
>

Its rather simple:
callcenter.conf:

<queue name="que1@$${domain}">
       <param name="strategy" value="longest-idle-agent"/>
       <param name="moh-sound" value="$${hold_music}"/>
       <param name="record-template"
value="$${recordings_dir}/${strftime(%Y-%m)}/${strftime(%Y-%m-%d)}/${strftime(%Y-%m-%d-%H-%M-%S)}.${caller_id_number}.to.${cc_agent}.mp3"/>
       <param name="time-base-score" value="system"/>
       <param name="max-wait-time" value="0"/>
       <param name="max-wait-time-with-no-agent" value="1"/>
       <param name="max-wait-time-with-no-agent-time-reached" value="5"/>
       <param name="tier-rules-apply" value="false"/>
       <param name="tier-rule-wait-second" value="300"/>
       <param name="tier-rule-wait-multiply-level" value="true"/>
       <param name="tier-rule-no-agent-no-wait" value="false"/>
       <param name="discard-abandoned-after" value="60"/>
       <param name="abandoned-resume-allowed" value="true"/>
</queue>

Dialplan:
<extension name="que1">
        <condition field="destination_number" expression="^111$" break="on-false">
        <action application="set" data="playback_terminators=#"/>
        <action application="playback" data="phrase:intro"/>
        <action application="set" data="hangup_after_bridge=true"/>
        <action application="set" data="RECORD_STEREO=true"/>
        <action application="set" data="record_sample_rate=8000"/>
        <action application="bind_meta_app" data="1 b s execute_extension::dx
XML features"/>
        <action application="callcenter" data="qu1@$${domain}"/>
        <action application="set" data="playback_terminators=#"/>
        <action application="playback" data="phrase:no_agents_leave_message"/>
        <action application="answer"/>
        <action application="set" data="skip_greeting=true"/>
        <action application="set" data="skip_instructions=true"/>
        <action application="voicemail" data="default ${domain_name} que1"/>
        <action application="hangup"/>
        </condition>
</extension>

<extension name="dx">
        <condition field="destination_number" expression="^dx$">
                <action application="answer"/>
                <action application="read" data="11 11
'tone_stream://%(10000,0,350,440)' digits 5000 #"/>
                <action application="execute_extension" data="is_transfer XML features"/>
        </condition>
</extension>

<extension name="att_xfer">
        <condition field="destination_number" expression="^att_xfer$">
                <action application="read" data="3 4
'tone_stream://%(10000,0,350,440)' digits 30000 #"/>
                <action application="set" data="origination_cancel_key=#"/>
                <action application="att_xfer" data="user/${digits}@$${domain}"/>
        </condition>
</extension>

<extension name="is_transfer">
        <condition field="destination_number" expression="^is_transfer$"/>
        <condition field="${digits}" expression="^(\d+)$">
                <action application="transfer" data="-bleg ${digits} XML default"/>
                <anti-action application="eval" data="cancel transfer"/>
        </condition>
</extension>

--
Mimiko desu.

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