Aha! Thanks for reporting back. This is a good learning exercise for XML dialplan editing. <br><br>Also, if 1000 is a registered user on your system you can use data=&quot;user/1000&quot; on your bridge line.<br><br>-MC<br>
<br><div class="gmail_quote">On Thu, Mar 22, 2012 at 9:27 AM, Robert Longfield <span dir="ltr">&lt;<a href="mailto:robert.longfield@klinsight.com">robert.longfield@klinsight.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

<div dir="ltr">
<div dir="ltr">
<div style="font-size:10pt;font-family:&#39;Verdana&#39;">
<div>Micheal,</div>
<div> </div>
<div>The tip about checking for a rouge copy of the “group_dial_support” 
extension is exactly what the problem was. I haven’t gotten rid of default.xml 
and forgot to comment/remove the group_dial_support from the file.</div>
<div> </div>
<div>Also it seems I had to add ‘sofia/internal/’ in front of the extension. so 
&lt;action application=&quot;bridge&quot; data=&quot;1000@$${domain}&quot;/&gt; became &lt;action 
application=&quot;bridge&quot; data=&quot;sofia/internal/1000@$${domain}&quot;/&gt;</div>
<div> </div>
<div>I wrongly assumed that anything in default.xml would be ignored or passed 
over if that rule existed elsewhere. </div>
<div> </div>
<div>-Rob</div>
<div style="font-size:small;font-style:normal;text-decoration:none;font-family:&#39;Calibri&#39;;display:inline;font-weight:normal">
<div style="FONT:10pt tahoma">
<div> </div>
<div style="BACKGROUND:#f5f5f5">
<div><b>From:</b> <a title="msc@freeswitch.org" href="mailto:msc@freeswitch.org" target="_blank">Michael Collins</a> </div>
<div><b>Sent:</b> Wednesday, March 21, 2012 8:11 PM</div>
<div><b>To:</b> <a title="freeswitch-users@lists.freeswitch.org" href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">FreeSWITCH Users Help</a> 
</div>
<div><b>Subject:</b> Re: [Freeswitch-users] Call sent to group call terminates 
when group is busy instead of transferring</div></div></div>
<div> </div></div>
<div style="font-size:small;font-style:normal;text-decoration:none;font-family:&#39;Calibri&#39;;display:inline;font-weight:normal">Okay, 
I have tried *really* hard and I cannot reproduce these symptoms. I&#39;ve used your 
exact dialplan and it worked perfectly for me. I tried both group calling 
methods. (See default dialplan x2000 vs. x2001)<br><br>I honestly think that 
this is a dialplan parsing issue. I suspect that you may have a rogue copy of 
the &quot;group_dial_support&quot; extension somewhere in your dialplan. The first thing I 
would do in your position is backup my configs, then clear out the 
/usr/local/freeswitch/conf directory tree. Run &#39;make samples&#39; to get a fresh set 
of configs, then test with the stock x2000 and x2001 entries. FWIW, I&#39;ve PB&#39;d 
the changes I made to 2000 and 2001 and included a debug log of it working. See 
PB 18716, especially lines 163-165.<br><br>Hope this helps...<br><br>-MC<br><br>
<div class="gmail_quote">On Wed, Mar 21, 2012 at 11:33 AM, Robert Longfield <span dir="ltr">&lt;<a href="mailto:robert.longfield@klinsight.com" target="_blank">robert.longfield@klinsight.com</a>&gt;</span> 
wrote:<br>
<blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
  <div dir="ltr">
  <div dir="ltr">
  <div style="FONT-FAMILY:&#39;Verdana&#39;;FONT-SIZE:10pt">
  <div>I think there was some confusion in the conf call and apparently all I 
  was producing was static.</div>
  <div> </div>
  <div>When a caller is passed to extension 2001 which is our support group the 
  extensions in the group all ring (extensions 1002 and 1003).</div>
  <div>At that point if the call is not answered the call is dropped or more 
  recently it seems that FS is going to sleep and not dropping the call but 
  giving only static.</div>
  <div> </div>
  <div>Here is a paste using the right one :) </div>
  <div> </div>
  <div><a href="http://pastebin.freeswitch.org/18714" target="_blank"><font face="Times New Roman"><font style="FONT-SIZE:12pt">http://pastebin.freeswitch.org/18714</font></font></a><font face="Times New Roman"><font style="FONT-SIZE:12pt"> </font></font></div>

  <div> </div>
  <div>Thanks,</div>
  <div>-Rob</div>
  <div style="FONT-STYLE:normal;DISPLAY:inline;FONT-FAMILY:&#39;Calibri&#39;;FONT-SIZE:small;FONT-WEIGHT:normal;TEXT-DECORATION:none">
  <div style="FONT:10pt tahoma">
  <div> </div>
  <div style="BACKGROUND:#f5f5f5">
  <div><b>From:</b> <a title="msc@freeswitch.org" href="mailto:msc@freeswitch.org" target="_blank">Michael Collins</a> </div>
  <div><b>Sent:</b> Wednesday, March 21, 2012 2:15 PM</div>
  <div>
  <div>
  <div><b>To:</b> <a title="freeswitch-users@lists.freeswitch.org" href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">FreeSWITCH 
  Users Help</a> </div>
  <div><b>Subject:</b> Re: [Freeswitch-users] Call sent to group call terminates 
  when group is busy instead of transferring</div></div></div></div></div>
  <div> </div></div>
  <div>
  <div>
  <div style="FONT-STYLE:normal;DISPLAY:inline;FONT-FAMILY:&#39;Calibri&#39;;FONT-SIZE:small;FONT-WEIGHT:normal;TEXT-DECORATION:none">Rob,<br><br>Check 
  out this pastebin: <a href="http://pastebin.freeswitch.org/18712" target="_blank">http://pastebin.freeswitch.org/18712</a><br><br>Look at line 
  #424. There&#39;s no more dialplan actions parsed after the bridge. Look in the 
  extension named &#39;group_dial_support&#39; and see what&#39;s in there. Confirm that you 
  actually have something in there after the bridge.<br><br>-MC<br><br>
  <div class="gmail_quote">On Tue, Mar 20, 2012 at 10:00 AM, Robert Longfield 
  <span dir="ltr">&lt;<a href="mailto:robert.longfield@klinsight.com" target="_blank">robert.longfield@klinsight.com</a>&gt;</span> wrote:<br>
  <blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
    <div dir="ltr">
    <div dir="ltr">
    <div style="FONT-FAMILY:&#39;Verdana&#39;;FONT-SIZE:10pt">
    <div>ugh, I can’t believe I forgot to include the pastebin</div>
    <div> </div>
    <div><a href="http://pastebin.com/GYLvtDB3" target="_blank"><font face="Times New Roman"><font style="FONT-SIZE:12pt">http://pastebin.com/GYLvtDB3</font></font></a><font face="Times New Roman"><font style="FONT-SIZE:12pt"> </font></font></div>

    <div> </div>
    <div>The termination happens also when there is a single user in the call 
    group. The call is transferred to the extension, that extension does not 
    pickup and FS drops the call instead of the call going to VM. When you call 
    any extension directly and the call is not answered you end up in that 
    extensions VM like you should.</div>
    <div> </div>
    <div>-Rob</div>
    <div style="FONT-STYLE:normal;DISPLAY:inline;FONT-FAMILY:&#39;Calibri&#39;;FONT-SIZE:small;FONT-WEIGHT:normal;TEXT-DECORATION:none">
    <div style="FONT:10pt tahoma">
    <div> </div>
    <div style="BACKGROUND:#f5f5f5">
    <div><b>From:</b> <a title="msc@freeswitch.org" href="mailto:msc@freeswitch.org" target="_blank">Michael Collins</a> </div>
    <div><b>Sent:</b> Tuesday, March 20, 2012 12:22 PM</div>
    <div><b>To:</b> <a title="freeswitch-users@lists.freeswitch.org" href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">FreeSWITCH 
    Users Help</a> </div>
    <div><b>Subject:</b> Re: [Freeswitch-users] Call sent to group call 
    terminates when group is busy instead of transferring</div></div></div>
    <div> </div></div>
    <div style="FONT-STYLE:normal;DISPLAY:inline;FONT-FAMILY:&#39;Calibri&#39;;FONT-SIZE:small;FONT-WEIGHT:normal;TEXT-DECORATION:none">Malfunction! 
    Need input!<br>Get debug log of call from start to finish and put on 
    pastebin.<br>-MC<br><br>
    <div class="gmail_quote">On Tue, Mar 20, 2012 at 8:19 AM, Robert Longfield 
    <span dir="ltr">&lt;<a href="mailto:robert.longfield@klinsight.com" target="_blank">robert.longfield@klinsight.com</a>&gt;</span> wrote:<br>
    <blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
      <div dir="ltr">
      <div dir="ltr">
      <div style="FONT-FAMILY:&#39;Verdana&#39;;FONT-SIZE:10pt">
      <div>Thanks for the tip Brian,</div>
      <div> </div>
      <div>I tried using a loopback using the example in /dialplan/default.xml 
      and I am still experiencing the same problem.</div>
      <div> </div>
      <div>I’ve tried a loopback that looks like:</div>
      <div>&lt;action application=&quot;bridge&quot; data=&quot;loopback/app=voicemail:default 
      ${domain_name} ${dialed_extension}&quot;/&gt;</div>
      <div>&lt;action application=&quot;bridge&quot; data=&quot;loopback/app=voicemail:default 
      $${domain_name} ${dialed_extension}&quot;/&gt;</div>
      <div>&lt;action application=&quot;bridge&quot; 
      data=&quot;loopback/app=voicemail:1000@${domain_name} $1&quot;/&gt;</div>
      <div>&lt;action application=&quot;bridge&quot; 
      data=&quot;loopback/app=voicemail:1000@${domain_name}&quot;/&gt;</div>
      <div>&lt;action application=&quot;bridge&quot; 
      data=&quot;loopback/app=voicemail:1000@$${domain_name}&quot;/&gt;</div>
      <div> </div>
      <div style="FONT-STYLE:normal;DISPLAY:inline;FONT-FAMILY:&#39;Calibri&#39;;FONT-SIZE:small;FONT-WEIGHT:normal;TEXT-DECORATION:none">
      <div style="FONT:10pt tahoma">
      <div><font face="Verdana">Only instead of dropping the call it seems to 
      sleep...</font></div>
      <div><font face="Verdana"></font> </div>
      <div> </div>
      <div><font face="Verdana"></font> </div>
      <div style="BACKGROUND:#f5f5f5">
      <div><b>From:</b> <a title="bdfoster@endigotech.com" href="mailto:bdfoster@endigotech.com" target="_blank">Brian Foster</a> 
</div>
      <div><b>Sent:</b> Monday, March 19, 2012 7:12 PM</div>
      <div><b>To:</b> <a title="freeswitch-users@lists.freeswitch.org" href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">FreeSWITCH Users Help</a> </div>
      <div><b>Subject:</b> Re: [Freeswitch-users] Call sent to group call 
      terminates when group is busy instead of transferring</div></div></div>
      <div> </div></div>
      <div style="FONT-STYLE:normal;DISPLAY:inline;FONT-FAMILY:&#39;Calibri&#39;;FONT-SIZE:small;FONT-WEIGHT:normal;TEXT-DECORATION:none">
      <div>
      <div>
      <p>Try using loopback when you send the call to voicemail, also see the 
      local extensions dialplan located in conf/dialplan/default.xml</p>
      <div class="gmail_quote">On Mar 19, 2012 4:43 PM, &quot;Robert Longfield&quot; &lt;<a href="mailto:robert.longfield@klinsight.com" target="_blank">robert.longfield@klinsight.com</a>&gt; wrote:<br type="attribution">

      <blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
        <div dir="ltr">
        <div dir="ltr">
        <div style="FONT-FAMILY:&#39;Verdana&#39;;FONT-SIZE:10pt">
        <div><span><font face="Arial"><font style="FONT-SIZE:9.8pt">I set up a 
        group call for our support team in which all their phones ring when 
        someone needs to speak with them. If they are busy the call should be 
        transferred to a general extension which if not answered then goes to 
        that extensions VM.</font></font></span></div>
        <div><span><font face="Arial"></font></span> </div>
        <div><span><font face="Arial">My dialplan looks like:</font></span></div>
        <div><span><font face="Arial"></font></span> </div>
        <div>&lt;extension name=&quot;group_dial_support&quot;&gt;</div>
        <div>      &lt;condition 
        field=&quot;destination_number&quot; expression=&quot;^2001$&quot;&gt;</div>
        <div>        &lt;action 
        application=&quot;set&quot; data=&quot;continue_on_fail=true&quot;/&gt;</div>
        <div>        &lt;action 
        application=&quot;bridge&quot; data=&quot;group/support@${domain_name}&quot;/&gt;</div>
        <div>        &lt;!-- &lt;action 
        application=&quot;voicemail&quot; data=&quot;default ${domain} 1000&quot;/&gt; --&gt;</div>
        <div>        &lt;action 
        application=&quot;transfer&quot; data=&quot;1000 XML default&quot;/&gt;</div>
        <div>        &lt;action 
        application=&quot;hangup&quot;/&gt;</div>
        <div>     &lt;/condition&gt;</div>
        <div>&lt;/extension&gt;</div>
        <div> </div>
        <div> </div>
        <div>What is happening is a caller selects the support option from the 
        IVR, ever phone in the support group rings, which is what should happen. 
        If no one picks up the call Freeswitch hangs up instead of transferring 
        the call to extension 1000. You can see that I also tried to send the 
        call directly to voicemail but that didn’t work either.</div>
        <div> </div>
        <div>The message I see when Freeswitch hangs up is:</div>
        <div> </div>
        <div>    Channel sofia/internal/<a href="http://sip:1002@72.38.184.18:39042" target="_blank">sip:1002@72.38.184.18:39042</a> hanging up, cause: 
        USER_BUSY</div>
        <div> </div>
        <div>The full output from cli can be seen here: <a href="http://pastebin.freeswitch.org/18696" target="_blank"><font face="Times New Roman"><font style="FONT-SIZE:12pt">http://pastebin.freeswitch.org/18696</font></font></a><font face="Times New Roman"><font style="FONT-SIZE:12pt"> 
        </font></font></div>
        <div> </div>
        <div>I would like to get the call to transfer properly.</div>
        <div> </div>
        <div>Thanks</div>
        <div style="FONT-FAMILY:&#39;Verdana&#39;;FONT-SIZE:10pt">-Robert<br></div></div></div></div><br></blockquote></div></div></div></div></div></div></div></blockquote></div>
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