I am using a mod_callcenter for this particular set-up.

I need the agents to have a wrap_up_time set to, say, 300 seconds, which works great. In some cases, however, the agent needs to have a code he can dial so he resets his wrap_up_time (say, he receives a call to the wrong number).

It does seem that if I call:

callcenter_config agent set state AGENT Waiting

It sets the call center to available and the wrap-up time is cancelled, but the wrap-up never kicks in again!

Is there a way to reset the agent wrap_up_time via the API (which I can then call via the dialplan) so that the agent is available for a new call immediately, but that the wrap-up time kicks in afterwards as normal?

Many thanks for your help!

Karolis