We have an extension that we can call and can talk with no problems. However if the extension calls us, he gets connected and we can only talk for 32 seconds before the call gets terminated. We looked at the log and are unable to identify the reason why he cannot call us but that we can call him. The error seems to be that when he calls Freeswitch for some reason sets a timeout of 30 seconds (Setting leg timeout to 30) See log below.

Please help. How can we fix this?

Thanks

Charles

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 o=FreeSWITCH 1430114648 1430114650 IN IP4 156.34.240.101

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 s=FreeSWITCH

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 c=IN IP4 156.34.240.101

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 t=0 0

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 m=audio 25974 RTP/AVP 0 101

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 a=rtpmap:0 PCMU/8000

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 a=rtpmap:101 telephone-event/8000

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 a=fmtp:101 0-16

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 a=ptime:20

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 a=sendrecv

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] switch_core_session.c:908 Send signal sofia/internal/425@192.168.20.153 [BREAK]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] switch_core_session.c:1053 Send signal sofia/internal/425@192.168.20.153 [BREAK]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [NOTICE] switch_ivr_originate.c:3522 Channel [sofia/internal/425@192.168.20.153] has been answered

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] switch_channel.c:3689 (sofia/internal/425@192.168.20.153) Callstate Change EARLY -> ACTIVE

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] sofia.c:6614 Channel sofia/internal/425@192.168.20.153 entering state [completed][200]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] switch_ivr_originate.c:3580 Originate Resulted in Success: [sofia/internal/sip:200@192.168.20.150:5060]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] switch_ivr_originate.c:2847 sofia/internal/sip:200@192.168.20.150:5060 Setting leg timeout to 30

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] switch_ivr_originate.c:3580 Originate Resulted in Success: [sofia/internal/sip:200@192.168.20.150:5060]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:04.785852 [DEBUG] switch_core_session.c:908 Send signal sofia/internal/sip:200@192.168.20.150:5060 [BREAK]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:04.785852 [DEBUG] switch_core_session.c:908 Send signal sofia/internal/425@192.168.20.153 [BREAK]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:04.785852 [DEBUG] switch_ivr_bridge.c:1465 (sofia/internal/sip:200@192.168.20.150:5060) State Change CS_CONSUME_MEDIA -> CS_EXCHANGE_MEDIA

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:04.785852 [DEBUG] switch_core_session.c:1388 Send signal sofia/internal/sip:200@192.168.20.150:5060 [BREAK]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:04.785852 [DEBUG] switch_core_state_machine.c:472 (sofia/internal/sip:200@192.168.20.150:5060) Running State Change CS_EXCHANGE_MEDIA

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:04.785852 [DEBUG] switch_core_state_machine.c:538 (sofia/internal/sip:200@192.168.20.150:5060) State EXCHANGE_MEDIA

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:04.785852 [DEBUG] mod_sofia.c:594 SOFIA EXCHANGE_MEDIA

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:04.845827 [DEBUG] switch_rtp.c:5853 Correct ip/port confirmed.

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.785826 [DEBUG] switch_core_session.c:1053 Send signal sofia/internal/425@192.168.20.153 [BREAK]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.805822 [DEBUG] sofia.c:6614 Channel sofia/internal/425@192.168.20.153 entering state [terminating][0]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.805822 [NOTICE] sofia.c:7530 Hangup sofia/internal/425@192.168.20.153 [CS_EXECUTE] [NORMAL_UNSPECIFIED]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.805822 [DEBUG] switch_channel.c:3222 Send signal sofia/internal/425@192.168.20.153 [KILL]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.805822 [DEBUG] mod_hash.c:298 Usage for 192.168.20.153_200 is now 0

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.805822 [DEBUG] switch_core_session.c:1388 Send signal sofia/internal/425@192.168.20.153 [BREAK]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.805822 [DEBUG] switch_ivr_bridge.c:660 BRIDGE THREAD DONE [sofia/internal/425@192.168.20.153]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.805822 [DEBUG] switch_ivr_bridge.c:690 Send signal sofia/internal/sip:200@192.168.20.150:5060 [BREAK]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_ivr_bridge.c:579 sofia/internal/425@192.168.20.153 ending bridge by request from write function

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_ivr_bridge.c:660 BRIDGE THREAD DONE [sofia/internal/sip:200@192.168.20.150:5060]

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.825829 [DEBUG] switch_ivr_bridge.c:690 Send signal sofia/internal/425@192.168.20.153 [BREAK]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [NOTICE] switch_ivr_bridge.c:754 Hangup sofia/internal/sip:200@192.168.20.150:5060 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_channel.c:3222 Send signal sofia/internal/sip:200@192.168.20.150:5060 [KILL]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_core_session.c:1388 Send signal sofia/internal/sip:200@192.168.20.150:5060 [BREAK]

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_core_state_machine.c:538 (sofia/internal/sip:200@192.168.20.150:5060) State EXCHANGE_MEDIA going to sleep

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_core_state_machine.c:472 (sofia/internal/sip:200@192.168.20.150:5060) Running State Change CS_HANGUP

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_core_state_machine.c:735 (sofia/internal/sip:200@192.168.20.150:5060) Callstate Change ACTIVE -> HANGUP

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_ivr_bridge.c:1563 sofia/internal/sip:200@192.168.20.150:5060 skip receive message [UNBRIDGE] (channel is hungup already)

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.825829 [DEBUG] switch_ivr_bridge.c:1566 sofia/internal/425@192.168.20.153 skip receive message [UNBRIDGE] (channel is hungup already)

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] switch_core_state_machine.c:737 (sofia/internal/sip:200@192.168.20.150:5060) State HANGUP

b8e098cc-82a9-4128-992e-a21690707fb3 2015-04-27 10:17:36.825829 [DEBUG] mod_sofia.c:413 Channel sofia/internal/sip:200@192.168.20.150:5060 hanging up, cause: NORMAL_CLEARING

6d0e7ed5-6078-4a31-9d6e-0e7d239c3579 2015-04-27 10:17:36.825829 [DEBUG] switch_core_session.c:2893 sofia/internal/425@192.168.20.153 skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)