Hi,

This question stems from the fact that I cannot find a VOIP Service Provider (VSP) that can connect outgoing calls truly reliably. I have customers who expect calls to go through just like good old ma-bell did –100% of the time barring natural disasters. You have to admit those guys set the bar pretty high for us.

I was using Voip Innovations with decent success, but my users complain every 2 weeks or so and I send the trace to VI. The standard response is always “We have updated our route tables for that area.” I switched to Vitelity where I was assured they have redundant paths and this could never happen! I have only confirmed it happening twice in the last 3 weeks! Of course one of those was during the demo of the new service I had just installed for a new customer.

So, I give up. My new approach is “VSPs cannot deliver consistent highly reliable service – work around it!”

I know I want a dial plan that will check the bridge status and redial using a different gateway (VSP) if it failed (not busy or no answer – failure). I am pretty sure the best/easy approach is a JavaScript “dialer” script to handle this.

I have looked in the wiki for such a sample. If it exists I have missed it. So rather than “re-inventing the wheel” I am reaching out to you all. Does anyone have a dialing script that checks for failure and redials on failure or just continues to voicemail on no answer? I will happily test and tweak it and add it to the wiki if you have something to get me started!!! If not I shall take the plunge and get started! My ideal solution will dial, play a message and redial on failure, maybe 2 or three times or play a failure message and email me on excess errors. I am leaning toward “Call congestion, rerouting. Please stand by” while the new bridge is being attempted.

Thanks,

Sean