I want to setup a dialplan for a single DID. I would like it to go to a specific extension, and if not picked up in 15 seconds, go to voicemail.

I have set this scenario up and it works. But I would also like this person to be able to call this DID from outside FS via a phone and be able to retrieve their voicemail. I’ve seen the example of how to pick up an extension’s voicemail while inside FS by checking to see if the destination_number is the same as the caller_id_number, and if so, listen to voicemail, otherwise leave the message with voicemail.

But I don’t have a clue how to accomplish this from outside, other than dedicating another DID to solely retrieving voicemail from outside.

Any ideas?

Thanks, Lars