Answers inline...

On Thu, Nov 29, 2012 at 2:15 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:

Hi,

 

I am using valet_park. I’ve configure a IVR menu of an extension, based on user’s input call is forwarded to other extensions.

 

Extension on which end-users will call –

 

<extension name="ivr_nitin">
      <condition field="destination_number" expression="^5002$">
        <action application="answer"/>
        <action application="sleep" data="500"/>
        <action application="ivr" data="nitin_ivr"/>
      </condition>
</extension>

 

The IVR configuration XML is –

 

<include>
        <menu name="nitin_ivr"
                greet-long="say:Welcome to Newgen General Insurance Company. Press 1 for Changing Address, 2 for Changing Nominee or 3 for Close Policy."
                greet-short="say:Welcome to Newgen. Press 1 for Changing Address, 2 for Changing Nominee or 3 for Close Policy."
                invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
                exit-sound="voicemail/vm-goodbye.wav"
                confirm-macro=""
                confirm-key=""
                tts-engine="flite"
                tts-voice="slt"
                confirm-attempts="3"
                timeout="3000"
                inter-digit-timeout="2000"
                max-failures="3"
                max-timeouts="3"
                digit-len="4">
 
                <entry action="menu-exec-app" digits="1" param="transfer 450 XML default"/>    <!-- Change Address -->
                <entry action="menu-exec-app" digits="2" param="transfer 451 XML default"/>    <!-- Change Nominee -->
                <entry action="menu-exec-app" digits="3" param="transfer 452 XML default"/>    <!-- Close Policy -->

        </menu>
</include>

Once user presses “1”, call is forwarded to 450, for this extension dialplan entry is –

 

<extension>
          <condition field="destination_number" expression="^(450)$">
          <action application="play_and_get_digits" data="10 16 3 3000 # say:'Press your account number, followed by hash key' say:'Wrong Input' res \d+" />
          <action application="phrase" data="spell,${res}"/>
          <action application="db" data="insert/testapp/newcall1/${res}" />   
              <action application="set" data="caller_id_name=Change Address Request" />
              <action application="set" data="call_timeout=60" />
              <action application="set" data="originate_timeout=60" />
              <action application="valet_park" data="my_lot auto in 8501 8599" />          

          </condition>
</extension>

 

Here, the call is parked at any available extension between 8501 to 8599.

 

Then I’ve set up an extension to pick up calls –

 

<extension name="park-out">
   <condition field="destination_number" expression="^(85\d\d)$">
     <action application="answer"/>
     <action application="valet_park" data="my_lot $1"/>
   </condition>
 </extension>

 

I have a few questions –

 

1.       Valet_park parks the call on any available extension between 8501 to 8599 (<action application="valet_park" data="my_lot auto in 8501 8599" />). Is there any way to let me know on which extension the call have been parked?

Using 'auto in' the system will announce the parking location. If you are sending a call in from an IVR then the caller will hear their park location. The only way to know where the call went would be to watch the event socket for relevant valet events.

2.       How can I get the number from which call was made in extension 450. The idea is to use the caller number as key and entered value as value while making entry in database (<action application="db" data="insert/testapp/newcall1/${res}" />)?

Do you mean the caller id number? That's literally in channel variable ${caller_id_number}

3.       If two users call on extension 5002 (where IVR menu is played), what will happen? Will the second user have to wait for first to finish or whether both will be connected parallel?

Both can be in the IVR at the same time and they won't affect each other at all.

-MC

 

Please help me out.

 

Regards

 

Nitin

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